Frequently Asked Questions
Search for your answer
Questions
Yes this is possible, if the desired accommodation/camping spots are available. If you want to be guaranteed to stay next to each other, this is possible based on availability on payment of a preference fee.
Please send an e-mail to [email protected] with the desired arrival date, number of nights, which type of accommodation/campsite, number of accommodations/campsites, number of persons and your full address or call +31 (0) 70 5155 255.
No, our arrival and departure days are Mondays and Fridays. Unless otherwise indicated on our website. You may arrive later or leave earlier, but you will not receive a discount.
How nice that you are coming to Duinrell! After booking you will receive your booking confirmation by e-mail containing important information and about 10 days before arrival you will receive an e-mail from us with all necessary information for your stay at Duinrell. Read all practical information.
If you book more than eight weeks before arrival, you pay 25% of the total amount immediately after booking. The remaining 75% of the amount must be paid eight weeks before arrival. In the case of bookings made within eight weeks of arrival, the full amount must be paid at the time of booking. When booking online, it is possible to pay directly via iDeal or credit card. Read our conditions.
If you pay a preference fee and book with a preference, your preferred number at Duinrell is guaranteed. If you book without a preference, you will be informed of your accommodation/camping pitch number at Duinrell during check-in.
A maximum of 2 pets are allowed in our Comfort Duingalows or on the campsite. Mandatory to mention in advance in your booking.
Overnight rate on the campsite is €6.50 per night per pet. Overnight rate in a Duingalow is €10 per day per pet, this includes cleaning costs.Pets are also allowed in the amusement park and in the woods and dune areas. Pets must be kept on a leash throughout Duinrell and wear the Duinrell badge, available at check-in. You are obliged to bring and use a 'clean-up bag'.
Pets are not allowed in the Tiki Pool, restaurants, Plaza and Summer Theatre.Wifi is free of charge when you book via Duinrell. During your stay you will receive a wifi voucher which can be used for a maximum of 5 devices.
You can book extra wifi. These vouchers can be purchased at the Duinrell reception and at the porter's lodge.
The Oranjerie, Residence, Premium Plus 5 and 8 person Duingalow have their own wifi network. In the accommodation you can log in with the indicated password.For your information: This is a basic wifi with low speed, so it is only suitable for light internet use such as emailing, whatsapp and browsing the internet.
On the day of arrival your accommodation is available from 15.30 hrs. If you arrive earlier, you can park one car in front of your accommodation from 11.00 a.m. Your pitch is available from 13.00 hrs. The private sanitary facilities will be cleaned by Duinrell between 12:00 and 15:00 on the day of arrival.
The check-out time for your accommodation is at 10.30 a.m., before this time you must throw your key into the key box at the entrance. You can stay on your pitch until 12.00 o'clock.
Cars are allowed on the holiday park until check-out time at the latest. This is 10:30 am for accommodations and 12:00 am for the campsite.
Is your vehicle/camper/caravan wider than 2 metres? Then turn left when leaving Duinrell at the ‘Doorgaand verkeer’ sign.
You will find our current opening hours of the reception here. Arriving later is no problem, we will put the key to your accommodation or private sanitary facilities and arrival folder ready at security.
Yes, you can! From 11 am you can check in, pick up the key and information folder and park one car at your accommodation. As a camping guest, you can park your car outside Duinrell until 1 pm. Your accommodation is usually not ready until 15:30 (camping 13:00), but you can already use our facilities.
Cars may remain on the holiday park until check-out time at the latest. This is 10:30 am for accommodation and 12:00 am for the campsite. Would you like to use our facilities on the day of departure and make yourself comfortable? Then choose a late check-out (camping) or an extra night. Ask at our reception for availability and rates.
A late check-out for camping guests can be requested at reception one day before departure. The price for a late check-out is from €35 per camping pitch, latest check-out time is 7pm. This is subject to availability.
Information on late check-out options for accommodation (Duingalows and lodge tents) is available on request from [email protected]. The price is €100 per accommodation, latest check-out time is 3pm. This is based on availability.
If you want to stay one night longer in your accommodation, you can book one extra night through reception one day before departure for €150, based on availability.
We do not recommend a specific taxi company. We recommend using the internet to look at the various options.
No, at Duinrell we do not have any wheelchair friendly accommodation for disabled guests. Only the premium 6 person Duingalows and the Premium plus 8 person, Orangerie and Residence are spacious enough for a wheelchair (no special threshold aid).
Yes, at least one person aged 21 or over must be present for the entire duration of the stay.
Yes, a baby also counts as a person. These are regulations from the fire department and the maximum number of persons in an accommodation may not be exceeded.
On a campingpitch 6 persons and 1 vehicle are allowed. Make sure we know your license plate number before you arrive. You will receive an email before arrival with which you can enter your license plate number.
On the campsite, additional cars are not allowed. Cars are permitted to remain in the holiday park until the checkout time at the latest. For the campsite, this is 12:00 PM.
At Duinrell you will receive personal Duinrell IDs, so that we know that you are an overnight guest. With your ID you have access to our facilities and you can enter and leave the holiday park. Please bring one passport photo per person for your unique ID. This may be a copy, as long as you are recognisable and the photo is the size of a passport photo. Passport photos can also be made at a photobooth in Duinrell at a charge.
When you are staying at Duinrell and have booked directly with Duinrell, you can visit the Tiki Pool a number of times for free or with a discount, depending on your accommodation and the length of your stay.
Would you like to visit the Tiki Pool more often? You can do so by buying a ticket through our ticketshop.
For more information see our access regulations.You can reserve a time slot up to 1 day in advance with the unique codes you received at check-in at Duinrell. It is not possible to receive the codes or to make a reservation earlier.
Are you staying longer in the Tiki Pool? When you leave the Tiki Pool, it will be checked how long you have been there. If you stayed in the Tiki Pool longer than stated on your ticket, an extra charge will be made. These charges are €2 euro per 15 extra minutes you spent in the Tiki Pool.
Would you like to visit the Tiki Pool more often? You can do so by buying a ticket through our ticketshop.
When you make a reservation for the Tiki Pool, you choose a time slot for the indoor pool OR for the outdoor pool (if open). It is not possible to go from the indoor to the outdoor pool or vice versa. See opening hours.
From three or more Duingalows / Lodgetents / camping pitches, you pay a deposit of €100 per accommodation / pitch with a maximum of €500 per booking. The deposit for the Orangerie and Residence is €500. Furthermore, we can always demand a deposit at check-in or during the stay if the circumstances call for it.
Visitors are welcome. Day visitors must buy an entrance tickets to the amusement park online via our webshop during the opening hours of the attractions. After opening hours of the attractions (or when no attractions are open) a visitor's pass can be bought at the reception or security desk for €5,50 per person and a valid ID must be left behind. Day visitors must leave Duinrell before 22:30 hrs. If you leave Duinrell later than 22:30 hrs, you pay €50 per person when leaving Duinrell. Guests who stay overnight pay an overnight rate, to be settled at the reception desk. You may not exceed the maximum number of persons in your accommodation.
Yes, washing machines and dryers are available in several sanitary facilities for a fee. We do not have ironing facilities.
We are a family park and would like to ask you to show consideration for other guests. Smoking is prohibited in all indoor public areas at Duinrell, in attractions, in all queues of attractions and Tiki Pool and in the accommodation facilities (Duingalow, Lodgetent or Oranjerie). No cigarettes are sold at Duinrell.
Yes, you can add a baby crib and high chair at the time of booking for an additional fee. For the premium plus Duingalows, adding these is free of charge. Renting a bed/chair on-site is possible, subject to availability. Baby cribs can only be placed in the bedroom of the premium Duingalows, premium plus Duingalows 5 and 8 persons, Oranjerie, and Residence.
Fitted sheet and duvet cover are included (please bring your own blanket). In the Premium Plus Duingalow 8 persons, Residence, and the Oranjerie, 1 baby crib and 1 high chair are provided free of charge.
With our accommodations you get a standard bed linen package per person. This is charged automatically and cannot be cancelled. The package includes a fitted sheet, pillowcase and duvet cover.
No, but you can book this. You can choose a towel package (1 large and 1 small towel per person), a kitchen package (2 tea towels and 1 towel) or a comfort package. With a comfort package, you get made beds on arrival, a towel package and kitchen package per accommodation. All packages must be booked for all persons staying in the accommodation (book at least 1 working day in advance).
Yes, you can park one car for free in the designated parking space (usually within walking distance) with the same number as your Duingalow or lodge tent. For the 8-person Premium Plus Duingalow and the 8-person Luxury Lodge Tent, one additional parking space is included. If you are staying in the luxury family lodge tent for 12 people, the Orangerie, or the Residence, three parking spaces are included.
or an extra vehicle, there is a fee of €15 per night, and it must be parked in a separate parking area within our holiday park. Please make sure to register your license plate before arrival. Shortly before your arrival, you will receive an email from us where you can provide your license plate details.
Please note: At our central parking area outside the holiday park, a separate daily rate of €15 and a nightly rate of €15 apply.
Cars are allowed on the holiday park until check-out time at the latest. This is 10:30 am for accommodations and 12:00 am for the campsite.
Yes, these are available at a charge and are located at the entrance to the holiday park. Please ensure your locker is emptied by midnight! If not, Duinrell reserves the right to empty your locker.
Yes, you can as long as there is availability.
Up to 31 days before arrival, you can change your Duinrell holiday to another period of stay and/or another type of accommodation without change charges. The total amount of the booking remains the same or increases. Will the total amount of your booking be higher? Then you pay the difference. We do not refund the paid travel sum.Yes, you can use a barbecue at your Duingalow, Lodgetent or camping spot! You do have to bring your own barbecue. Gas bottles are not available on site.
Please note: Duinrell reserves the right to prohibit the use of a barbecue in the event of a drought. This is related to fire hazard, code orange and code red.
Certainly. Bicycles of all shapes and sizes and more are available for hire at our bicycle rental. Advance booking is not possible.
Yes, as long as stocks last, these are available for hire at our bicycle rental. You can book a wheelchair in advance by calling +31 (0)70-5155124.
Yes, all the basics are available in the kitchen of your Duingalow or Lodgetent.
No, your stay includes the consumption of gas, water and light.
You need a euro plug. These are also available at the Superstore here at Duinrell.
No, you can use the public sanitary facilities at the holiday park free of charge and without restrictions.
Only the use of washing machines and dryers is subject to a fee.
No, we do not have allergy-free accommodation.
Schiphol Airport or Rotterdam The Hague Airport.
Until 31 days before arrival, you can change your Duinrell holiday to another period of stay and/or another type of accommodation without any change costs. The total amount of the booking remains the same or increases. Is the total amount of your booking higher? Then you pay the difference. We will not refund the paid price.
Want to cancel or rebook anyway? Read more about our assurances and cancellation policy.
Find out our current opening hours.
At Duinrell you can enjoy delicious food all day long. Check out all locations.
Yes, Duinrell is for all ages! Check the website for all our attractions.
Yes, children under 12 years old can only enter when accompanied by an adult aged 18 or over.
Yes, some attractions have height, weight or age requirements. These requirements are stated on the instruction boards at the respective attraction. All information can be found on https://www.duinrell.com/amusement-park/attractions.
View the amusement park map here: https://www.duinrell.com/amusement-park/map.
- Upon purchasing a cancellation policy (10 euros per order), it is possible to cancel tickets at no cost if the entire ticket has not been scanned anywhere at Duinrell. To do this, add a cancellation policy while ordering your tickets. Forward the confirmation email of your order to [email protected]. Mention "Duinrell ticket cancellation" in the subject of the email. You will receive the full amount back within 3 weeks, excluding the cancellation policy cost of €10. Partial cancellation is also possible. Please specify clearly which tickets need to be canceled and ensure they are not scanned at the ticket check and/or Tikibad cashier. Canceling tickets without a cancellation policy is not possible.
In the amusement park, you will find lockers next to the toilets, opposite the Ball Lake and in the Schaapskooi restaurant (€0.50 - €1.00).
Buggies and strollers are allowed everywhere, with the exception of the Summer Theatre. There is a buggy stall available at the entrance. Buggies and strollers are also not allowed in the Tiki Pool. You can rent a lock for €10,- deposit at the Tiki Pool cash register. We advise you to transport your baby in a Maxi-Cosi, which is permitted.
On display of a handicapped ID or doctor's certificate, you can gain access to the attraction via the disabled entrance (usually the exit). At the entrance counter you can obtain a list of attractions for which this is possible. Are you travelling in a larger group? Then the rest can join the regular queue. When it is their turn, you and your companion can join them. At the Tiki Pool we do not have a special regulation. Our water attractions are not suitable for visitors with physical disabilities.
Safety is paramount. If we cannot guarantee safety, the attractions will be (temporarily) closed in case of bad weather conditions. Examples include cold, damp, rain, storm, thunderstorms.
Dogs/pets are welcome at the amusement park provided they are kept on a leash. At the ticket office, you pay €6.50 admission per pet. You are required to bring a 'clean-up bag'. Pets are not allowed in the Tiki Pool, restaurants, Plaza and Summer Theatre.
We are a family park and would like to ask you to show consideration for other guests. Smoking is prohibited in all indoor public areas at Duinrell, in attractions, in all queues of attractions and Tiki Pool and in the accommodation facilities (Duingalow, Lodge Tent, Duinhostel or Oranjerie). No cigarettes are sold at Duinrell.
Yes, as long as stocks last, these are available for hire at our bicycle rental. You can book a wheelchair in advance by calling +31 (0)70-5155124.
We do not have a designated area for breastfeeding or pumping, but we can often arrange an area for you on site (subject to availability). We would like to ask you to arrange this yourself at La Place Schaapskooi or through the First Aid.
Yes, this is correct. This is our winter season and in this period we only sell tickets for the Tiki Pool. When the attractions are open, you can use these and receive the entrance as a 'bonus' in addition. Check the opening hours here: https://www.duinrell.com/amusement-park/opening-hours
Yes, you may film and take photos for private purposes. Other guests or staff may not be depicted recognisably. Filming with (action) cameras (e.g. GoPro) is only allowed without being dangerous or annoying. Drones are prohibited without written permission from Duinrell. It is not allowed to take and publish photos and videos of the staff.
Filming in attractions
Filming is only allowed when you can fasten the action camera to yourself. Hand-held filming is not permitted.
Filming in water slides
In the slides of the Tiki Pool it is mandatory to hold the camera in your hand. The use of a tripod or harness is not allowed for your own safety and to prevent damage to the slides.
Check out the Tiki Pool opening hours.
Yes, the take away in the Tiki Pool is open.
Yes, of course! For the little water fanatics we have the indoor kids water park Playa with 4 child-friendly slides. For the little ones, there is a heated play pool. At Tiki Pool outdoor you will find a heated outdoor pool, five slides and a water playhouse. At the moment, Tiki Pool Outside is only accessible to overnight guests. More information can be found here: https://www.duinrell.com/tiki-pool.
Yes, children under 12 years of age are only permitted entry when accompanied by an adult of 18 years or older.
Safety is the number one priority at the Tiki Pool, which is why there are various safety rules. These are clearly signposted at the slides. Follow the rules on these signs and follow the instructions of the staff. You can read more about the height requirements per slides on our website: Safety is the number one priority at the Tiki Pool, which is why there are various safety rules. These are clearly signposted at the slides. Follow the rules on these signs and listen to the instructions of the staff. You can read more about the height requirements per slides on our website.
This can be found on our website. Click here for the map.
No, these are not permitted in Tiki Pool indoor pool. We have a buggy storage area and you can rent a lock at the Tiki Pool cash register for a €10 deposit. We advise you to carry your baby in a Maxi-Cosi, which is allowed. You can bring your buggy and stroller into the outdoor pool area.
Yes, if you have a ticket, you can enter the Tiki Pool in regular clothes, provided that you take off your shoes or put blue covers on them (to be picked up at the Tiki Pool cash register).
Yes, these are free of charge at the indoor pool and can be rented for €1 at the outdoor pool.
A burkini is allowed, provided it is entirely made of swimsuit fabric.
Both children who have not attained a swimming certificate level 1 and children under the age of 12 years will only have access to the Tiki Pool when accompanied by a person 18 years of age or older.
In the indoor Tiki Pool (with the exception of Playa) wearing a swim aid (e.g. life jackets or water wings) is mandatory for persons shorter than 120 cm (even if in the possession of a swimming certificate) and persons who are not in the possession of a swimming certificate.
In the outdoor pool the wearing of a swimming aid is mandatory for persons who are not in the possession of a swimming certificate.
Our water attractions are not suitable for visitors with physical disabilities. In case of pregnancy or physical health issues, such as back and neck problems or heart problems, we advise you not to use the water attractions. Always think of your own health first.
We close the outdoor pool (temporarily) in the event of thunderstorms and bad weather. This is assessed and decided on a daily basis.
No, pets are not allowed
Yes, as long as you inform the ticket office or security guard and get a stamp. You will then be readmitted to the park upon presentation of stamp and ticket. You can also rent a locker at the information kiosk.
In the Tiki Pool indoor pool we have an outside area where you can smoke and in the Tiki Pool outdoor pool there is a designated smoking area. Smoking is not allowed inside the Tiki Pool.
The average temperature of the indoor pool is 29 degrees and of the outdoor pool 25 degrees.
Yes, you may film and take photos for private purposes. Other guests or staff may not be depicted recognisably. Filming with (action) cameras (e.g. GoPro) is only allowed without being dangerous or annoying. Drones are prohibited without written permission from Duinrell. It is not allowed to take and publish photos and videos of the staff.
Filming in attractions
Filming is only allowed when you can fasten the action camera to yourself. Hand-held filming is not permitted.
Filming in water slides
In the slides of the Tiki Pool it is mandatory to hold the camera in your hand. The use of a tripod or harness is not allowed for your own safety and to prevent damage to the slides.
Is your question not here? Then please contact our customer service. They will be happy to answer your question! Tel: +31 (0) 70 5155 255
Questions? We'd be happy to help:
Download the app
- Interactive map
- Activity program
- Exclusive deals
Bezig met laden