Frequently Asked Questions

 

 Note about corona virus: 

Our attractions, the Tiki Pool and the Holiday Park are closed until 10 May due to the Corona virus.

 

Have you booked a stay with us during this period? Please do not contact us yet, but keep an eye on your mailbox. Please take into account there can be a longer processing time, for which we apologize.

 

    • Based on the guidelines of RIVM and the central government, Duinrell has taken the following measures:

       

      • The Tiki Pool, attractions and the holiday park are closed until 10 May 2020.
      • We pay extra attention to cleaning and hygiene rules.

       

      These measures apply until 10 May 2020.

    • The Tiki Pool, attractions and the holiday park are closed until 10 May 2020. We would like to welcome you again after this date.

    • If Duinrell is closed at the time you would be on holiday with us, you will receive a Duinrell credit worth the paid travel sum. Of course, this rule also applies if you are not allowed or are unable to travel to Duinrell due to government restrictions. This so-called Duinrell credit is valid for one year and can be used for another holiday at Duinrell with an arrival date up to 31st of December 2021. We kindly ask you not to contact us. Our customer service department is very busy at the moment. We will contact you if the situation below applies to your holiday.

       

      You will receive the Duinrell credit if one of the situations below applies at the time your holiday at Duinrell starts:

       

      • The Tiki Pool and the amusement park are closed
      • The borders are closed and you can't come to Duinrell
      • When you arrive at Duinrell from your country, a negative travel advice (it is not recommended to travel) applies for the Netherlands and/or the province of South Holland.
    • If you arrive after 10 May 2020, you don't have to change your Duinrell holiday yet. We hope to reopen from 11 May with all our facilities. We would like to ask you to wait until there is more certainty. Of course you can also change your holiday now, but in that case you will be charged a fee and any additional costs will be charged.

    • We are happy to welcome you at Duinrell after 10 May 2020, but you can always cancel your holiday. From 11 May 2020 we hope to open again. Is this not the case? Then we will contact you if this affects your holiday and you will receive a Duinrell credit. In light of the exceptional situation, we do not grant a restitution but you will receive a Duinrell credit.

       

      Do you want to cancel now anyway? Then the regular cancellation terms and conditions will apply and you will have to pay cancellation costs. See the following question regarding cancellation conditions and no refund.  

    • Time of cancellation Cancellation fee
      More than 90 days before the start of your stay 15% of the booking price
      90-61 days before the start of your stay 50% of the booking price
      60-31 days before the start of your stay 75% of the booking price
      30-1 day(s) before the start of your stay, or on day of arrival 100% of the booking price

       

      View general booking terms and conditions.

       

      No refund

      We completely understand that you may have a preference for a refund of the paid travel sum. However, the circumstances at the moment with regard to the Coronavirus are so exceptional, that we have also opted for an exceptional solution and only offer changing the dates of your holiday and offering a Duinrell credit. You can't cancel free of charge, but we guarantee that you won't lose your money. We count on your understanding.

    • No, you don't have to worry about your holiday. We keep a very close eye on the developments. You can rest assured that you won't lose your money. If your holiday cannot go ahead as planned, you will receive Duinrell credit and you can change the dates of your holiday to another period in 2020 or 2021. We will contact if this is the case for your booking.

    • If you are eligible for Duinrell credit, you can change your holiday to another period with an arrival date up to the 31st of December 2021. Any difference in the total price must be paid additionally.

    • We advise you to wait with changing the dates of your holiday until there is more certainty about the situation. If you want to change your booking with an arrival date after 10 May, you can do so, but we will charge you the alteration fee and any additional costs. 

    • If you are unable to travel to the Netherlands due to a negative travel advice at the time you would be on holiday with us, you will receive a Duinrell credit worth the total paid travel sum. Of course, this arrangement also applies if Duinrell is closed. This so-called Duinrell credit is valid for one year and can be used for another holiday at Duinrell with an arrival date up to the 31st of December 2021. We kindly ask you not to contact us. Our customer service department is very busy at the moment. We will contact you if the situation below applies to your holiday.

       

      You will receive the Duinrell credit if one of the situations below applies at the time your holiday at Duinrell starts:

       

      • The Tiki Pool and the amusement park are closed
      • The borders are closed and you can't come to Duinrell
      • When you arrive at Duinrell from your country, a negative travel advice (it is not recommended to travel to the Netherlands) applies for the Netherlands and/or the province of South Holland.
    • You will receive Duinrell credit if one of the situations below applies at the time your holiday at Duinrell starts:

      • The Tiki Pool and the amusement park are closed
      • The borders are closed and you can't come to Duinrell
      • When you arrive at Duinrell from your country, a negative travel advice (it is not recommended to travel to the Netherlands) applies for the Netherlands and/or the province of South Holland.
    •  

      The following terms and conditions apply to the Duinrell credit:

      • The credit for your holiday must be spent before the 31st of October 2020. This means that this is the final date you have to make your booking. 
      • Your arrival date at Duinrell may not be later than the 31st of December 2021.
      • Any difference in the total price must be paid additionally.
    • The Tiki Pool is closed until 10 May 2020. We hope to reopen the Tiki Pool from 11 May. We will keep you informed about the latest developments via our website.

    • The rides are closed until 10 May 2020. We hope to reopen our rides from 11 May. We will keep you informed about the latest developments via our website.

Search for your answer

Questions

    • You can find the opening hours of the amusement park and Tiki Pool here.

    • Take a look at our ticket prices online. Access to the Tiki Pool and amusement park is included in a stay at the holiday park.

    • Visitors of the amusement park and Tiki Pool can park on P1/P2/P3. You can buy parking tokens at the entrance of the amusement park. Parking costs € 10,-.

    • Duinrell has two cash machines: one at the reception, and one at the arcade in the amusement park.

    • Have you lost your belongings at Duinrell? We would like to help you find it. Please fill in the form. Don’t forget to mention your personal information and the date of your visit or reservation number. When we find it, we will contact you.

    • Yes, you can film and take photos for private purposes. Other guests may not be shown recognizable. Filming with (action) cameras (eg GoPro) is only permitted without being dangerous or bothersome. Drones are prohibited without written permission from Duinrell.

       

      Filming in attractions

      Filming is only permitted if you can attach the action camera to yourself. Holding the camera in hand is not permitted.

       

      Filming in slides

      In the waterslides of the Tiki pool it is mandatory to hold the camera in your hand. The use of a tripod or harness is not permitted due to your own safety and to prevent damage to the slides.

    • We love that you want to write or vlog about us! Please contact us in advance via [email protected]. You can coordinate your visit with our marketing team.

    • No, without express permission from Duinrell’s marketing and communications department you are not allowed to use any images, illustrations, or logos from the website in any way whatsoever. All information on this website is intended for informative purposes only and cannot be used for commercial ends.

    • Yes, Rick the Frog loves to receive letters! You can send these to Duinrell at the following address:

       

      Holiday and amusement park Duinrell

      Attn. Rick the Frog Duinrell

      1 2242 JP WASSENAAR

      The Netherlands

    • Yes, there are lockers at the amusement park, holiday park and in the Tiki Pool. Day guests can store their swimming gear here and holiday guests can store their luggage here. The rate for lockers is from €0.50.

       

      Luggage lockers will be available at our new taxi stand (summer 2020).

    • For first aid go to the Tiki Pool or the security gate at the entrance of the park. In case of emergency please contact one of our employees directly. There are AEDs available.

    • In the special Pet Duingalows, a maximum of two pets is allowed. In these Duingalows you are allowed to bring your dog. At the campsite, in the amusement park and in the woodland and dune areas, pets are allowed as long as they are kept on a leash. In the Duinhostel, pets are not allowed.

       

      Day guests of the amusement park can bring their dogs on a leash. Admission costs €6,- per dog. 

    •  Wifi is available all over Duinrell, with the exception of the amusement park and the Tiki Pool. You can buy Wi-Fi vouchers at the Duinrell reception and the Duinrell Superstore. Wi-Fi is free when you book any of the following accommodation types through Duinrell: Premium (Plus) Duingalow, Luxury Lodge tent, group accommodation Oranjerie. Please check out the Wi-Fi rates and more info.

    • Yes, the price of bed linen is €6.95 per person. This will be billed automatically during booking.

    • Yes, you can. On presentation of your Duinrell ID, you are welcome to visit the Tiki Pool and amusement park from 10.00 am on the day of arrival (if it is open). You can park your car for free at P1 on the day of arrival.

    • You will only receive your ID and parking ticket beforehand when you stay at the campsite. These are sent to you about a week in advance. When you stay in a Duingalow, Lodge tent or in the Duinhostel, you will receive your Duinrell ID and parking card on arrival.

    • Check in
      On the day of arrival, your accommodation will be available from 3.30 p.m.

      Have you booked a pitch on our campsite? Then you can check in from 1.00 p.m.

      Note: guests arriving with a late flight can check in through our security desk at night.

       

      Check out
      Our check-out time is 10:30 a.m. You must hand in the key to your accommodation in the mailbox at the exit gate before this time.

      You can stay at your camping spot until 12.00 noon at the latest.

       

      Our tip! Late checkout
      Did you like Duinrell and do you want to enjoy all facilities on your day of departure? Then choose a late check-out or book an extra night! Inquire about the options and prices at our reception.

      Note: only possible if your accommodation is still available.

    • The reception is open until 9 pm. After 9 pm you can report to the gatekeeper. You can drive your car onto the site until 11 pm. After 11 pm, you can park in our parking near the entrance and walk to the Duingalow or campsite.

       

      (During the winter period the reception is open on Mondays outside school holidays until 5 pm)

    • Yes, in order to gain access to the park, you are obligated to present your Duinrell pass as proof of identity. A recent passport photo (or copy) is needed for this pass. You can bring this photo with you from home or have it taken at the park.

    • When the amusement park is open, Duingalow guests can visit the Tiki Pool free of charge for two hours between 10 am and 2 pm (unless otherwise stated on the booking confirmation). If you want to stay in the pool longer, you have to pay an extra € 1.- p.p. per 30 minutes extra upon leaving the Tiki Pool. If you want to visit the pool at a different time, this costs € 6,- p.p. per two hours and € 1.- p.p. per 30 minutes extra. During the winter season, you have free access to the Tiki Pool all day long.

    • Access to the Tiki pool is not included with a stay at the campsite. You can, however, enter for the discount rate:

       

      • 2 hour admission: € 6
      • 3 hour admission: € 7
      • 1x unlimited access: € 8
    • Yes, these are available at the holiday park and can be used for a fee.

    • Only one car (without a trailer etc.) can be parked at each Duingalow. If you have a second car, you have to announce this upon your arrival. This second car can be parked in car park P4 for € 5.00 per car per night.

    • Yes, visitors of guests staying at the park can buy tickets to the park at the reception at a discount price of €17,50. During opening hours of the amusement park, visitors of our guests only have access to the park when in possession of a valid ticket. If you have visitors arriving in the evening after the closing time of the amusement park, visitors can buy visitor tickets for € 5,- per person (plus € 50,- deposit).

    • We recommend that you make use of the Duinrell cancellation insurance. This covers the cost of cancellation in many circumstances, such as the sickness or death of a direct relative (until 24 hours before arrival). You pay a one-off charge of 5.0% of the total booking sum plus a fixed charge of € 5.50.

       

      For cancellation (with or without the Duinrell cancellation insurance) without a valid reason, Duinrell charges a percentage of the agreed price. Find the cancellation costs in our booking terms.

    • A late check-out can not be reserved in advance. One day before departure this can be requested at the reception. The price for a late check-out is from € 30, - and is based on availability.

    • In the special Pet Duingalows, a maximum of two pets is allowed. In these Duingalows you are allowed to bring your dog. At the campsite, in the amusement park and in the woodland and dune areas, pets are allowed as long as they are kept on a leash. In the Duinhostel, pets are not allowed.

    • Yes, you can use a barbecue at your Duingalow, Lodgetent or camping spot! You do have to bring your own barbecue. Gas bottles are available on site.

       

      Please note: Duinrell reserves the right to prohibit the use of a barbecue in the event of a drought. This is due to possible fire hazard

    • The park map can be found  in the left menu under Duingalows and Camping. We offer you the option to select a Duingalow or camping pitch in your preferred location on the park map. View the park map here and select your Duingalow or camping pitch.

    • View the amusement park map here.

    • Yes, some attractions have height, weight, or age requirements. These requirements are stated on the instruction signs next to the attraction, at the entrance to the amusement park, and on our website. Read the safety rules that apply in the amusement park.

    • Yes cou can. Costs:

       

      • 2 hours access: €5,50
      • 3 hours access: €6,50
      • 1x unlimited access: €7,50


      Do you have a special ticket? Then you pay €10,- p.p. for 4 hours of swimming. 

    • Reserving admission to the amusement park is not needed, but you can buy e-tickets for the amusement park online. With an e-ticket, you can directly proceed to ticket control at the entrance of the park.

    • Children aged two and younger have free entry to the amusement park and Tiki Pool.

    • Check out the Tiki Pool opening hours here.

    • Unfortunately, that is not possible. There is a stroller space where you can park your stroller. At the cash registrar of the Tiki Pool you can get a lock to be sure that your stroller is safe (there is a € 10-deposit). We advise you to take the Maxi Cosi with you; the Maxi Cosi is allowed inside the Tiki Pool.

    • Check out the map of the Tiki Pool.

    • Yes, as long as you inform the ticket office or gatekeeper and get a stamp. You will then be readmitted to the park upon presentation of stamp and ticket. You can also rent a locker at the information kiosk.

    • No, your ticket isn’t a reservation. On some days it can be really busy and we will have to close the doors of the Tiki Pool temporarily because of maximum capacity. Every half hour, we will check if we can let more people into the Tiki Pool. We don’t distinguish between people with a pre-booked ticket or not.

    • We try to keep the Tiki Pool temperature between 29 and 30 degrees.

    • You are at all times obligated to buy an admission ticket when you want to enter the Tiki Pool area. You are allowed to enter the Tiki Pool with your clothes on. At the entrance of the Tiki Pool, there is a waiting room where you can wait without having to buy a ticket.

    • There is a restaurant in the Tiki Pool where you can buy fries, snacks, ice creams and drinks. You may eat your own food, but not in the restaurant. 

    • Our number one priority is our visitors and their safety. Read all the safety rules .

    • The Tiki Pool has a children's area and a baby pool.

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