Frequently Asked Questions

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Questions

    • No, you are welcome at Duinrell. These rules apply. We cannot provide any information on possible restrictions at the border, as these can change on a daily basis. We recommend that you check the website of your own government. That way you will be well informed when you travel.

    • Yes, of course! Please send an e-mail to [email protected] with the desired arrival date, number of nights, which type of accommodation/campsite, number of accommodations/campsites, number of persons and your full address or call +31 (0) 70 5155 255.

    • No, our arrival and departure days are Mondays and Fridays. You may arrive later or leave earlier, but you will not receive a discount.

    • How nice that you are coming to Duinrell! After booking you will receive your booking confirmation by e-mail containing important information and about 10 days before arrival you will receive an e-mail from us with all necessary information for your stay at Duinrell. Read all practical information.

    • If you book more than eight weeks before arrival, you pay 25% of the total amount immediately after booking. The remaining 75% of the amount must be paid eight weeks before arrival. In the case of bookings made within eight weeks of arrival, the full amount must be paid at the time of booking. When booking online, it is possible to pay directly via iDeal or credit card. Read our conditions.

    • If you pay a preference fee and book with a preference, your preferred number at Duinrell is guaranteed. If you book without a preference, you will be informed of your accommodation/camping pitch number at Duinrell during check-in.

    • On the day of arrival your accommodation is available from 15.30 hrs. If you arrive earlier, you can park one car in front of your accommodation from 11.00 a.m. Your pitch is available from 13.00 hrs.

       

      The check-out time for your accommodation is at 10.30 a.m., before this time you must throw your key into the key box at the entrance. You can stay on your pitch until 12.00 o'clock.

       

      You cannot leave your car(s) on the holiday park after checking out. For a parkingfee of €10 per car you can park your car on our dayvisitors car park (first 90 minutes free of charge).

    • You will find our current opening hours of the reception here. A late arrival is no problem, then the keys of your accommodation or private bathroom and arrival folder will be ready for pick up at the security. Please note that from 00.00 to 6.00 a.m. it is not allowed to drive in the holiday park. You can park your car in the car park at the entrance of Duinrell.

    • Yes, that is possible! You can check in from 11 a.m. and pick up your keys and information folder. Your accommodation will not be ready until 15:30 (campsite 13:00), but you can already use our facilities. You can park your car in our car park until 11:00 a.m or 13:00 hrs (camping) at a charge of €10 per car (the first 90 minutes are free of charge). On the day of departure, you can also stay longer after your checkout (accommodation 10.30 a.m./ camping 12.00 p.m.) and park your car in our day visitors car park for €10 per day per car.

    • A late check-out is only available to camping guests and cannot be booked in advance. It can be requested at the reception one day before departure. The price for a late check-out starts at €30 and is based on availability.

       

      If you want to stay longer in your accommodation, you can book one extra night at the reception desk one day before departure for €75, subject to availability.

    • No, at Duinrell we do not have any wheelchair friendly accommodation for disabled guests. Only the premium (plus) Duingalows, Orangerie and Residence are spacious enough for a wheelchair (no special threshold aid).

    • Yes, at least one person in the booking per accommodation or pitch must be over 21 years of age.

    • Yes, a baby also counts as a person. These are regulations from the fire department and the maximum number of persons in an accommodation may not be exceeded.

    • On a campingpitch 6 persons and 1 vehicle are allowed. For an additional vehicle you pay 10 euros per day and you can park it on a separate car park on our holiday park. Make sure we know your license plate number before you arrive. You will receive an email before arrival with which you can enter your license plate number.

    • At Duinrell you will receive personal Duinrell IDs, so that we know that you are an overnight guest. With your ID you have access to our facilities and you can enter and leave the holiday park. Please bring one passport photo per person for your unique ID. This may be a copy, as long as you are recognisable and the photo is the size of a passport photo. Passport photos can also be made at a photobooth in Duinrell at a charge.

    • No, at the moment fewer guests are allowed in the Tiki Pool and in order to give every guest the chance to go to the Tiki Ppool, we work with the reservation of time slots of 2 hours and you get a maximum number of admissions per stay. See also our access regulations.

    • You can reserve a time slot up to 1 day in advance with the unique codes you received at check-in at Duinrell. It is not possible to receive the codes or to make a reservation earlier.

    • No, that is not possible. You have access as specified in our access regulations. You cannot visit the Tiki Pool more often or stay longer at a time, not even for an extra charge.

    • When you make a reservation for the Tiki Pool, you choose a time slot for the indoor pool OR for the outdoor pool (if open). It is not possible to go from the indoor to the outdoor pool or vice versa. See opening hours

    • No, reservations are not necessary. You have unlimited access to all attractions. See opening hours.

    • Wifi is free (for one device) when you have booked one of the following types of accommodation through Duinrell: Premium (plus) Duingalow, Luxury Lodgetent, Oranjerie and Residence. You can buy wifi vouchers at the Duinrell reception, the Duinrell Superstore and at the porter's lodge.

    • From three or more Duingalows / Lodgetents / Duinhostel rooms / camping pitches, you pay a deposit of €100 per accommodation / pitch with a maximum of €500 per booking. The deposit for the Orangerie and Residence is €500. Furthermore, we can always demand a deposit at check-in or during the stay if the circumstances call for it.

    • Visitors are welcome. Day visitors must buy an entrance tickets to the amusement park online via our webshop during the opening hours of the attractions. After opening hours of the attractions (or when no attractions are open) a visitor's pass can be bought at the reception or security desk for €5 per person and a valid ID must be left behind. Day visitors must leave Duinrell before 22:30 hrs. If you leave Duinrell later than 22:30 hrs, you pay €50 per person when leaving Duinrell. Guests who stay overnight pay an overnight rate, to be settled at the reception desk. You may not exceed the maximum number of persons in your accommodation.

    • At our holiday park you can enjoy our top facilities.

    • Yes, washing machines and dryers are available in several sanitary facilities for a fee. We do not have ironing facilities.

    • We are a family park and would like to ask you to show consideration for other guests. Smoking is prohibited in all indoor public areas at Duinrell, in attractions, in all queues of attractions and Tiki Pool and in the accommodation facilities (Duingalow, Lodgetent, Duinhostel or Oranjerie). No cigarettes are sold at Duinrell.

    • Dogs are only allowed in our designated pet Duingalows or at the campsite. Overnight fee is 6,50 euro per night. Mandatory to mention in advance in your booking.

       

      Dogs must be kept on a leash at all times.

    • Yes, a cot and high chair can be booked at the time of booking for an additional charge. With the cot you get a mattress and fitted sheet. Please bring your own blanket if required. It is possible to rent a cot or a high chair at the reception, subject to availability. Cots can only be placed in the bedroom of the Premium (plus) Duingalows, Orangerie and Residence.

    • With our accommodations you get a standard bed linen package per person. This is charged automatically and cannot be cancelled. The package includes a fitted sheet, pillowcase and duvet cover.

    • No, towels are not provided as a standard feature but you can book this with us. You can choose a towel package (1 large and 1 small towel per person), a kitchen package (2 tea towels and 1 hand towel) or a comfort package. With a comfort package beds are made upon arrival for your convenience. Towel package and kitchen package per accommodation. All packages must be booked for all persons staying in the accommodation (to be booked at least 1 working day in advance).

    • Yes, you can park one car for free in the parking space with the same number as your Duingalow or Lodgetent. For the 8-person Premium Plus Duingalow and 8-person Luxury Lodgetent, you can park an extra car for free. For an additional vehicle you pay 10 euros per day and park it in a separate car park at our holiday park. Make sure to let us know your license plate number before you arrive. Shortly before arrival with which you can enter your license plate number.

    • Yes, these are available at a charge of €7.50 per day (to be paid by card) and are located at the entrance to the holiday park. Make sure your locker is empty before midnight! If not, Duinrell has the right to empty your locker.

    • Yes, this is possible as long as there is availability. You pay the total price of your accommodation/camping site to which you are rebooking if the price increases. If your price decreases, you can spend the difference on extras (e.g. comfort package, wifi, bikes).

    • Yes, you can use a barbecue at your Duingalow, Lodgetent or camping spot! You do have to bring your own barbecue. Gas bottles are available on site.

       

      Please note: Duinrell reserves the right to prohibit the use of a barbecue in the event of a drought. This is related to fire hazard, code orange and code red.

    • Certainly. Bicycles of all shapes and sizes and more are available for hire at our bicycle rental. Advance booking is not possible. 

    • Yes, as long as stocks last, these are available for hire at our bicycle rental. You can book a wheelchair in advance by calling +31 (0)70-5155124. 

    • Yes, all the basics are available in the kitchen of your Duingalow or Lodgetent.

    • No, your stay includes the consumption of gas, water and light.

    • You need a euro plug. These are also available at the Superstore here at Duinrell.

    • No, you can use the public sanitary facilities at the holiday park free of charge and without restrictions.

    • Our holiday park is situated in the middle of one of the most beautiful nature areas in the Netherlands. Check out our recommendations here

    • No, we do not have allergy-free accommodation, but many Duingalows and Lodge Tents are pet-free.

    • Schiphol Airport or Rotterdam The Hague Airport. Our preferred supplier for taxi services is Leidse Regio Taxi.

    • Find out our current opening hours.

    • At Duinrell you can enjoy delicious food all day long. Check out all locations.

    • Yes, Duinrell is for all ages! Check the website for all our attractions.

    • Yes, children under the age of 12 years are only allowed access when accompanied by an adult of 18 years or older.

    • Yes, some attractions have height, weight or age requirements. These requirements are stated on the instruction boards at the respective attraction. All information can be found on https://www.duinrell.com/amusement-park/attractions.

    • View the amusement park map here: https://www.duinrell.com/amusement-park/map.

    • In the amusement park, you will find lockers next to the toilets, opposite the Ball Lake and in the Schaapskooi restaurant (€0.50 - €1.00). 

    • Buggies and strollers are allowed everywhere, with the exception of the Summer Theatre. There is a buggy stall available at the entrance. Buggies and strollers are also not allowed in the Tiki Pool. You can rent a lock for €10,- deposit at the Tiki Pool cash register. We advise you to transport your baby in a Maxi-Cosi, which is permitted.

    • On display of a handicapped ID or doctor's certificate, you can gain access to the attraction via the disabled entrance (usually the exit). At the entrance counter you can obtain a list of attractions for which this is possible. Are you travelling in a larger group? Then the rest can join the regular queue. When it is their turn, you and your companion can join them. At the Tiki Pool we do not have a special regulation. Our water attractions are not suitable for visitors with physical disabilities.

    • In the event of rain, some attractions will be temporarily closed for safety reasons. You will receive information about this when this is the case. In the event of a thunderstorm, we will (temporarily) close all attractions.

    • Dogs/pets are welcome at the amusement park if they are kept on a leash. You pay €6.00 admission per pet at the cash register. You are obliged to bring and use a 'clean-up bag'. Dogs/pets are not allowed in the Tiki Pool, the restaurants, Plaza and the Summer Theatre.

    • We are a family park and would like to ask you to show consideration for other guests. Smoking is prohibited in all indoor public areas at Duinrell, in attractions, in all queues of attractions and Tiki Pool and in the accommodation facilities (Duingalow, Lodge Tent, Duinhostel or Oranjerie). No cigarettes are sold at Duinrell.

    • Yes, as long as stocks last, these are available for hire at our bicycle rental. You can book a wheelchair in advance by calling +31 (0)70-5155124.

    • We do not have a designated area for breastfeeding or pumping, but we can often arrange an area for you on site (subject to availability). We would like to ask you to arrange this yourself at La Place Schaapskooi or through the First Aid.

    • Check out the Tiki Pool opening hours.

    • Yes, the take away in the Tiki Pool is open.

    • Yes, of course! For the little water fanatics we have the indoor kids water park Playa with 4 child-friendly slides. For the little ones, there is a heated play pool. At Tiki Pool outdoor you will find a heated outdoor pool, five slides and a water playhouse. At the moment, Tiki Pool Outside is only accessible to overnight guests. More information can be found here: https://www.duinrell.com/tiki-pool.

    • Yes, children under 12 years of age are only permitted entry when accompanied by an adult of 18 years or older.

    • Safety is the number one priority at the Tiki Pool, which is why there are various safety rules. These are clearly signposted at the slides. Follow the rules on these signs and follow the instructions of the staff. You can read more about the height requirements per slides on our website: Safety is the number one priority at the Tiki Pool, which is why there are various safety rules. These are clearly signposted at the slides. Follow the rules on these signs and listen to the instructions of the staff. You can read more about the height requirements per slides on our website.

    • This can be found on our website. Click here for the map.

    • No, these are not permitted in Tiki Pool indoor pool. We have a buggy storage area and you can rent a lock at the Tiki Pool cash register for a €10 deposit. We advise you to carry your baby in a Maxi-Cosi, which is allowed. You can bring your buggy and stroller into the outdoor pool area.

    • Yes, if you have a ticket, you can enter the Tiki Pool in regular clothes, provided that you take off your shoes or put blue covers on them (to be picked up at the Tiki Pool cash register).

    • Yes, these are free of charge at the indoor pool and can be rented for €1 at the outdoor pool.

    • A burkini is allowed, provided it is entirely made of swimsuit fabric.

    • Both children who have not attained a swimming certificate level 1 and children under the age of 12 years will only have access to the Tiki Pool when accompanied by a person 18 years of age or older.

       

      In the indoor Tiki Pool (with the exception of Playa) wearing a swim aid (e.g. life jackets or water wings) is mandatory for persons shorter than 120 cm (even if in the possession of a swimming certificate) and persons who are not in the possession of a swimming certificate.

       

      In the outdoor pool the wearing of a swimming aid is mandatory for persons who are not in the possession of a swimming certificate.

    • Our water attractions are not suitable for visitors with physical disabilities. In case of pregnancy or physical health issues, such as back and neck problems or heart problems, we advise you not to use the water attractions. Always think of your own health first.

    • We close the outdoor pool (temporarily) in the event of thunderstorms and bad weather. This is assessed and decided on a daily basis.

    • No, pets are not allowed

    • Yes, as long as you inform the ticket office or security guard and get a stamp. You will then be readmitted to the park upon presentation of stamp and ticket. You can also rent a locker at the information kiosk.

    • In the Tiki Pool indoor pool we have an outside area where you can smoke and in the Tiki Pool outdoor pool there is a designated smoking area. Smoking is not allowed inside the Tiki Pool.

    • The average temperature of the indoor pool is 29 degrees and of the outdoor pool 25 degrees.

    • Yes, our holiday park and all our facilities are open! 

    • No, that is not necessary. As long as you have no covid-related symptoms you are welcome at the holiday park and amusement park.

       

    • The Amusement Park and Tiki Pool are open! The Tiki Pool Outdoors is open for holiday guests, weather permitting (until 9 July open on Sat., Sun. and public holidays only).

       

      We will inform you about new developments via our website.

       

       

    • Reservations for the amusement park are not required for holiday guests at this time. We allow a limited number of day guests so everyone can use our attractions safely. 

       

      You will receive instructions for accessing the Tiki Pool (indoors or outdoors) upon arrival.

    • We offer the following facilities and activities:

       

      • Amusement Park and Tiki Pool are open!
      • Tiki Pool Outdoors is open for our holiday guests, weather permitting (until 9 July open on Sat., Sun. and public holidays only).
      • Bicycle rental, Superstore, restaurants and Pub are open. Take-away and delivery of meals available.
      • Miniature golf, trampolines and outdoor playgrounds are open.
      • Extra coronaproof outdoor activities under supervision.
    • All our Duingalows and Luxury Lodgetents have a private garden or veranda with terrace, so you can enjoy the outdoors safely and responsibly. Some of our spacious pitches have private sanitary facilities. All accommodations and sanitary facilities are cleaned with care by us. We pay extra attention to hygiene.

    • Check in

      You will receive a lot of information by e-mail before your arrival, so that you can prepare yourself at ease. We keep the check-in process short and concise in order to avoid any waiting time. All you have to do is collect the latest information and the disinfected key to your accommodation or private sanitary facilities from reception. In order to allow traffic to flow as smoothly as possible, we ask you to park in our car park before checking in (first 90 minutes free of charge). Follow the "check-in" signs.

       

      Check out

      In the interests of hygiene for our staff, we ask you to collect the bedding yourself on the day of departure and place it in the appropriate bag. Place this bag at the front door. You can leave the key to the accommodation at the outgoing barrier from your car in the return containers, you don't have to go to reception. Check-out time for Duingalows and Luxury Lodge Tents is 10.30 am. The check-out time for the campsite is 12.00 noon.

    • In indoor and outdoor locations, it is not necessary to wear a face mask at the moment.

    • Duinrell is open, so that is not necessary. In addition, we offer the following assurances:

       

      • Flexible rebooking
        • Up to 31 days before arrival: free rebooking (you pay the price difference with a higher booking amount)
        • Up to 1 day before arrival: free rebooking in case of impeding circumstances (closed borders, negative travel advice and quarantine obligation).
      • Pay later

       

      Want to cancel or rebook anyway? Read more about our assurances and cancellation policy.

    • If Duinrell is closed, or if you are not able to travel to the Netherlands due to negative travel advice when you are supposed to be on holiday with us, you can rebook your holiday to a new date free of charge.

       

      Any difference in the total price must be paid extra.

       

      Do you still want to cancel? Then the cancellation conditions apply.

    • Visitors are welcome, with a maximum of two people per day.

       

      Day visitors must purchase entrance tickets for the amusement park (if open) online through our webshop at this time within the opening hours of the attractions. After the attractions have closed (or when no attractions are open), a visitor's pass can be purchased at the reception or security for € 5 per person and valid ID must be left behind. Day visitors must leave Duinrell before 10.30 pm. If you are at Duinrell until after 10.30 pm, you pay € 50 per person immediately upon leaving Duinrell.

       

      Guests pay an overnight rate.

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