How can we help you?

Frequently asked questions

1. What are the opening hours for the amusement park?

Check out the amusement park's opening hours.

2. What are the opening hours of the Tiki Pool?

Check out the Tiki Pool opening hours here.

3. What is the price of admission to the Tiki Pool?

4. What is the price of admission to the amusement park?

The amusement park is only open on selected days in the winter period. This means that on those days, several attractions will be opened for our guests. You can find these days here. To access the open attractions on these days you have to buy tickets for the Tiki Pool.

5. Is Wi-Fi available at Holiday park Duinrell?

 Wifi is available all over Duinrell, with the exception of the amusement park and the Tiki Pool. You can buy Wi-Fi vouchers at the Duinrell reception and the Duinrell Superstore. Wi-Fi is free (max. 5 devices) when you book any of the following accommodation types through Duinrell: Premium (Plus) Duingalow, Luxury Lodge tent, group accommodation Oranjerie. Please check out the Wi-Fi rates and more info.

6. Is there bedding available in the Duingalow?

Yes, the price of the Duingalow includes bed linen. This is available for you in your Duingalow upon arrival.

7. Is it possible to visit the amusement park and the Tiki Pool on the arrival day before I pick up the key?

Yes, it is. On your arrival day, you are welcome to visit the amusement park and the Tiki Pool (if it is open) from 10 am by showing your Duinrell ID. You can pick up your Duinrell ID from 10 am and park your car at P1.

8. When will I receive my Duinrell ID and parking card for my stay?

You will only receive your ID and parking ticket beforehand when you stay at the campsite. These are sent to you about a week in advance. When you stay in a Duingalow, Lodge tent or in the Duinhostel, you will receive your Duinrell ID and parking card on arrival.

9. What are the arrival and departure times?

Check in
On the day of arrival, your accommodation will be available from 3.30 p.m.

Have you booked a place on our campsite? Then you can come here from 1.00 p.m.


Check out
Our check-out time is 10:30 a.m. You must hand in the key to your accommodation in the mailbox at the exit gate before this time.

You can stay at your camping spot until 12.00 noon at the latest.


Our tip! Late checkout
Did you like Duinrell and do you want to enjoy all facilities on your day of departure? Then choose a late check-out or book an extra night! Inquire about the options and prices at our reception.

Note: only possible if your accommodation is still available.

10. What time do we have to report to the reception desk on the day of arrival?

The reception is open until 9 pm. After 9 pm you can report to the gatekeeper. You can drive your car onto the site until 11 pm. After 11 pm, you can park in our parking near the entrance and walk to the Duingalow or campsite.

11. Can I enter the amusement park on the day of departure?

Do you want to enter the amusement park after check-out? Then you can park your car for a fee of €10 in the parking lot at the entrance of the amusement park. You can buy a parking coin at our cash register. Note: first make sure you check out on time!

12. Do I need to have a passport photo in order to stay at Holiday park Duinrell?

Yes, in order to gain access to the park, you are obligated to present your Duinrell pass as proof of identity. A recent passport photo (or copy) is needed for this pass. You can bring this photo with you from home or have it taken at the park.

13. We are staying in a Duingalow. What will it cost if we want to spend more time in the Tiki Pool?

When the amusement park is open, Duingalow guests can visit the Tiki Pool free of charge for two hours between 10 am and 2 pm. If you want to stay in the pool longer, you have to pay an extra € 1.- p.p. per 30 minutes extra upon leaving the Tiki Pool. If you want to visit the pool at a different time, this costs € 5,50 p.p. per two hours and € 1.- p.p. per 30 minutes extra. During the winter season, you have free access to the Tiki Pool all day long.

14. We are staying at the campsite. Can we visit the Tiki Pool?

Access to the Tiki pool is not included with a stay at the campsite. You can, however, enter for the discount rate:


  • 2 hour admission: € 5.50
  • 3 hour admission: € 6.50
  • 1x unlimited access: € 7.50

15. Are there lockers available at the park?

Yes, there are lockers available at Duinrell. Holiday guests can store their luggage here on the departure day.

16. Are there any washing machines at Duinrell?

Yes, this can be used this for a fee.

17. How many cars can be parked at the Duingalow?

Only one car (without a trailer etc.) can be parked at each Duingalow. If you have a second car, you have to announce this upon your arrival. This second car can be parked in car park P4 for € 5.00 per car per night.

18. We are staying at Holiday park Duinrell. Is it possible to welcome visitors?

Yes, visitors of guests staying at the park can buy tickets to the park at the reception at a discount price of €15,-. During opening hours of the amusement park, visitors of our guests only have access to the park when in possession of a valid ticket. If you have visitors arriving in the evening after the closing time of the amusement park, visitors can buy visitor tickets for € 5,- per person (plus € 50,- deposit).

19. What are the rules for changing my booking?

The change costs vary per type of accommodation. The change costs for a Duingalow, Lodgetent and Duinhostel are € 22.50 per booking. The costs for changing on the campsite are € 16.50 per booking.

20. What are the cancellation rules?

We recommend that you make use of the Duinrell cancellation arrangement. This arrangement covers the cost of cancellation in many circumstances, such as the sickness or death of a direct relative (until 24 hours before arrival) For this you pay a one-off charge of 5.0% of the total booking sum plus a fixed charge of € 5.50.

For cancellation (with or without the Duinrell cancellation arrangement) without a valid reason, Duinrell charges a percentage of the agreed price. This is:

  • With a cancellation, 3 months before the date of arrival, 15% of the price;
  • With a cancellation between 3-2 months before the date of arrival, 50% of the price;
  • With a cancellation between 2-1 months before the date of arrival, 75% of the price;
  • With a cancellation within a month before the date of arrival, 90% of the price;
  • With a cancellation on the day of arrival, 100% of the agreed price

21. Is a late check-out possible?

A late check-out can not be reserved in advance. One day before departure this can be requested at the reception. The price for a late check-out is from € 20, - and is based on availability.

22. When will I receive a response to my email about my cancellation?

You will receive a response within 7 working days.

23. Am I guaranteed entry the Tiki Pool with my e-ticket?

No, your e-ticket isn’t a reservation. On several days it can be really busy and we will have to close the doors of the Tiki Pool temporarily because the maximum capacity is reached. Every half hour, we will check if we can let more people enter the Tiki Pool. We don’t distinguish between people with an e-ticket or not.

24. Do I have to print my e-ticket?

Yes. All e-tickets must be printed.

25. Do I need to reserve admission tickets to the amusement park?

Reserving admission to the amusement park is not needed, but you can buy e-tickets for the amusement park online. With an e-ticket, you can directly proceed to ticket control at the entrance of the park.

26. Up to what age are children admitted free of charge?

Children aged two and younger have free entry to the amusement park and Tiki Pool.

27. What are the preferential costs when making a reservation?

You could state a preference when booking a special or specific pitch or a particular location. A fee of € 22.50/€ 16.50 is charged for preferential booking. If you book with preference, the accommodation/pitch number will be quoted on your confirmation. If you have not stated any preference, you will be told the number of your Duingalow/pitch upon arrival.

28. I do not want to book a whole week on the campsite. Can I also book a shorter stay?

The campsite can be booked flexibly from 2 nights. In the high season the stay at the campsite is at least one week.

29. Is a heating system available in the Duingalows?

Yes, all Duingalows have a heating system.

30. I have lost my belongings. Where can I report this?

Have you lost your belongings at Duinrell? We would like to help you find it. Please fill in the form. Don’t forget to mention your personal information and the date of your visit or reservation number. When we find it, we will contact you.

31. Can I leave the swimming costumes and towels in the car and collect them before we go to the Tiki Pool?

Yes, as long as you inform the ticket office or gatekeeper. You will then be readmitted to the park upon presentation of your admission ticket. You can also rent a locker at the information kiosk.

32. Can my stroller or buggy enter the Tiki Pool?

Unfortunately, that is not possible. There is a stroller space where you can park your stroller. At the cash registrar of the Tiki Pool you can get a lock to be sure that your stroller is safe (there is a € 10-deposit). We advise you to take the Maxi Cosi with you; the Maxi Cosi is allowed inside the Tiki Pool.

33. How do I use the lockers?

In the downstairs locker rooms, you can use your entry-ticket to open and close the locker. The upstairs changing rooms have a numeral code lock. You can create your own unique code and open/close the locker with it. You don’t need money.

34. What is the temperature of the Tiki Pool?

We try to keep the Tiki Pool temperature between 29 and 30 degrees.

35. Is it possible to only visit the Tiki Pool?

Yes, this is possible when the amusement park is closed. Check the opening hours. 

36. Are special discounts and package deals available to groups?

Yes, groups of at least 20 people can obtain a special discount. Interesting package deals can also be booked. Click here for more information.

37. Are wheelchairs available at Duinrell?

Yes, wheelchairs are available at Duinrell. Duinrell has a limited number of wheelchairs available, which, based on availability, can be loaned for €2 for a visit to the amusement park. You can reserve a wheelchair at the bicycle hire area of Duinrell up until one day prior to your visit via telephone number: +31 (0)70 515 5124 or by sending an e-mail to [email protected]

38. Are pets allowed at Duinrell?

In the special Pet Duingalows, a maximum of two pets is allowed. These Duingalows allow you to bring your dog. At the campsite, in the amusement park and in the woodland and dune areas, pets are allowed as long as they are kept on a leash. In the Duinhostel, pets are not allowed.

39. Where can I find the park map?

The park map can be found  in the left menu under Duingalows and Camping. We offer you the option to select a Duingalow or camping pitch in your preferred location on the park map. View the park map here and select your Duingalow or camping pitch.

40. Are any special offers currently available or planned for the future?

Duinrell never announces special offers in advance. Our “partners in action” announce these offers themselves via their own channels of communication.

41. I want to enter the Tiki Pool but I don’t want to swim, do I have to buy a ticket?

You are at all times obligated to buy an admission ticket when you want to enter the Tiki Pool area. You are allowed to enter the Tiki Pool with your clothes on. At the entrance of the Tiki Pool, there is a waiting room where you can wait without having to buy a ticket.

42. Can I film in attractions and the Tiki Pool?

Yes, you can film and take photos for private purposes. Other guests may not be shown recognizable. Filming with (action) cameras (eg GoPro) is only permitted without being dangerous or bothersome. Drones are prohibited without written permission from Duinrell.


Filming in attractions

Filming is only permitted if you can attach the action camera to yourself. Holding the camera in hand is not permitted.


Filming in slides

In the waterslides of the Tiki pool it is mandatory to hold the camera in your hand. The use of a tripod or harness is not permitted due to your own safety and to prevent damage to the slides.

43. Ik wil over jullie schrijven/vloggen. Mag ik gratis naar binnen?

Leuk dat je ons wilt promoten! Neem van tevoren even contact op via [email protected]. Dan kun je je bezoek afstemmen met ons marketingteam. 

44. We would like to use Duinrell's images or text. Is this possible?

No, without express permission from Duinrell’s marketing and communications department you are not allowed to use any images, illustrations, or logos from the website in any way whatsoever. All information on this website is intended for informative purposes only and cannot be used for commercial ends.

45. Is there any information available to help pupils and students with talks, projects, presentations or dissertations?

Yes, an information package has been put together for this purpose. To request this package free of charge, send an e-mail to [email protected] We regret that we are unable to assist with projects, research, or interviews.

46. Where can I find the map of the amusement park?

View the amusement park map here.

47. Are you allowed to use a BBQ at Duinrell?

Yes, you can use a barbecue at your Duingalow, Lodgetent or camping spot! You do have to bring your own barbecue. Gas bottles are available on site.


Please note: Duinrell reserves the right to prohibit the use of a barbecue in the event of a drought. This is due to possible fire hazard

48. Do restrictions apply to any of the attractions?

Yes, some attractions have height, weight, or age requirements. These requirements are stated on the instruction signs next to the attraction, at the entrance to the amusement park, and on our website. Click here for the safety rules that apply in the amusement park.

49. What are the safety rules of the Tiki Pool?

Our number one priority is our visitors and their safety. See all the safety-rules here.

50. Where do I pay for parking and what is the price?

Parking tokens can be bought at the cashier at the entrance of the amusement park. The price for parking is € 10,-. 

51. Is there a baby pool available at the Tiki Pool?

A children's pool is available at the Tiki Pool.

52. Is there electricity on the campsites?

Yes, the campsites have electricity.

53. Are there towels available?

Yes, they are available for a fee of € 7,50 (two towels).

54. If I have already booked, but a discount is offered later, can I make use of that?

No, you cannot. When you book a stay at Duinrell, the lowest price is offered at the time of booking. In the event that a discount is offered at a later stage, it is not valid for bookings that have already been made.

55. I have a discount voucher, what now?

You can only use your discount voucher if you have it printed out with you. Non-printed vouchers are not eligible. Discount vouchers cannot to be used with already-bought tickets.

56. Is it possible to inspect the Duingalows in advance?

Yes, but this is only possible upon request and if a Duingalow is available. You will be given a key in exchange for your proof of identity.

57. Can I send a letter, drawing, or photo to Rick the Frog?

Yes, Rick the Frog loves to receive letters! You can send these to Duinrell at the following address:

Holiday and amusement park Duinrell
Attn. Rick the Frog
Duinrell 1
The Netherlands 

58. I would like to submit a request for sponsorship. Is this possible?

No, unfortunately, this isn’t possible. Every year we receive a lot of applications for sponsoring. Since we cannot honour all of these applications, Duinrell management has decided to sponsor one foundation, which is ‘Stichting Opkikker’. This foundation organizes special days out for seriously ill children and their families.

59. Is there any Duinrell music (Kwakus Kwebbel Show, Kikkerbaas) available on CD?

Yes, CDs are for sale in the park for only € 8.95. Unfortunately ordering the CD isn’t possible.

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