You have decided to spend your holiday at Duinrell. Please read this important information first to make sure you are familiar with all the details when you make your reservation.
All terms and conditions apply to all bookings made directly or indirectly with Duinrell Holiday and Amusement Park. The prices, dates and times on www.duinrell.com are given as accurately as possible, but are not binding. The maximum number of persons in an accommodation may not be exceeded, regardless of person's age. Duinrell B.V. reserves the right to make changes or reject a booking. Upon booking, you will be informed of the final price and whether your booking will be honoured as booked. Price changes are reserved.
You will receive confirmation of, and all information about your holiday at Duinrell digitally. Didn't receive an e-mail? Check your spam folder and contact Duinrell if necessary. You will not receive any (physical) mail from Duinrell.
If you cancel a reservation with us, you will be charged a cancellation fee. In case of a cancellation of your reservation the following costs have to be paid:
|Time of cancellation||Cancellation fee|
|More than 90 days before the start of your stay||25% of the booking price|
|90-61 days before the start of your stay||50% of the booking price|
|60-31 days before the start of your stay||75% of the booking price|
|30-1 day(s) before the start of your stay, or on day of arrival||100% of the booking price|
Please note: if the arrival date has been changed, the first booked arrival date will be used.
We fully understand that you have a preference for a refund of the paid travel sum. The circumstances at the moment regarding the Coronavirus are so exceptional, however, that we have also opted for an exceptional solution and do not grant a refund of the paid travel sum.
If, due to government measures relating to the corona virus, the attractions and/or the Tiki Pool and/or other activities are closed or do not continue, or can be offered less (often) than usual during the stay, Duinrell will not refund the paid travel sum. When the attractions and the Tiki Pool are closed, you are eligible for the Duinrell credit so that you can change your booking under the applicable conditions.
You can avoid the cancellation risk by using the Duinrell cancellation policy. This policy covers cancellation costs for a wide range of unexpected events, such as illness or family deaths. The charge for this is a one-off payment of 5% of the total sum, plus an administration fee of € 5.50.
Please note: the cancellation policy must be purchased within 7 days of booking your holiday. In case of a last minute booking, it must be bought on the day of your booking.
Duinrell may require a deposit if circumstances so require (eg when visiting groups). A deposit is a maximum of € 500,- per booking, unless otherwise agreed.
If you pay the money directly via bank, the following information is needed:
Bank: ABN AMRO bank, The Netherlands
BIC : ABNANL2A
Note: When making your payment, please remember to state the payment reference. We require this payment reference to ensure that your payment is correctly processed. If you do not keep to the payment conditions, Duinrell is entitled to cancel your reservation.
In order to prevent unwelcome guests entering the park, you will receive a Duinrell ID. This is a personal access pass with a recent passport photo. The Duinrell ID should always be displayed at the entrance of the Duinrell site and you also have to be able to present the Duinrell ID at any moment during your stay.
By requesting and receiving our brochures and newsletters, you will automatically be added to our database. We will use your details to send you interesting offers and information on Duinrell products/services. If you wish to opt out of this service, please do this by phone on 0031 (0)70 5155 255 or email [email protected]
If you change your address, please let us know and we’ll amend our details. You can do this by phone on 0031 (0)70 5155 255. You can also email us on [email protected], giving us your name and your old and new address details.