You have decided to spend your holiday at Duinrell. Please read this important information first to make sure you are familiar with all the details when you make your reservation.
We recommend that you make use of Duinrell’s cancellation insurance. This policy covers cancellation costs for a wide range of unexpected events, such as illness or family deaths. The charge for this is a one-off payment of 5% of the total sum, plus an administration fee of € 5.50. This service is available for a maximum of 24 hours before arrival.
For cancellation (with or without the Duinrell cancellation arrangement) without a valid reason, Duinrell charges a percentage of the agreed price. This is:
The booking terms and the Duinrell recreation conditions, based on Recron conditions, apply to all Duinrell Holiday and Amusement Park reservations, whether booked directly or indirectly. These conditions are enclosed with your booking confirmation and will also be supplied on request at Duinrell. Prices, dates, and times in the brochure and online at www.duinrell.nl are given as accurately as possible, but are not binding. Duinrell B.V. reserves the right to revise these details. At the time of reservation, you will be given a confirmed price. We reserve the right to make changes to prices as well as to the contents of the brochure. Print errors are not binding. Pricing information from the previous newsletter is no longer valid.
After making a reservation, you’ll receive an acknowledgement with payment instructions. Upon receipt of your payment, you will receive your voucher and the necessary information regarding your stay approximately one week before your arrival.
For reservations made far in advance, you are asked to pay 25% of the total price plus the cancellation insurance fee directly after making the reservation. The 75% balance should be paid within six weeks of your arrival at Duinrell.
For reservations made within six weeks of your arrival, the full balance must be paid within one day of the reservation.
Last minute reservations. Up to three days before your arrival, we request you to pay by phone or by online transfer. For bookings made within three days before your arrival, the telephone operator will inform you about the payment procedure.
Each Duingalow, Lodge tent, campsite and room in the Duinhostel must be occupied by at least one person over the age of 21.
Duinrell reserves the right to terminate the contract with immediate effect at any time should your personal data provided at the time of reservation, or the personal data of others, be incomplete and/or inaccurate. In such cases, there will be no refund, or a partial refund, of money.
Tour operators, guests, and others are not permitted to make the Duingalows, Duinhostel rooms and/or camping pitches and Duinrell I.D.s entrances available for use under any name, or under any pretext whatsoever, to anyone other than those named in the contract, unless agreed in writing with Duinrell beforehand.
If you pay the money directly via bank, the following information is needed:
Bank: ABN AMRO bank, The Netherlands
BIC : ABNANL2A
Note: When making your payment, please remember to state the payment reference. We require this payment reference to ensure that your payment is correctly processed. If you do not keep to the payment conditions, Duinrell is entitled to cancel your reservation.
In order to prevent unwelcome guests entering the park, you will receive a Duinrell ID. This is a personal access pass with a recent passport photo. The Duinrell ID should always be displayed at the entrance of the Duinrell site and you also have to be able to present the Duinrell ID at any moment during your stay.
By requesting and receiving our brochures and newsletters, you will automatically be added to our database. We will use your details to send you interesting offers and information on Duinrell products/services. If you wish to opt out of this service, please do this by phone on 0031 (0)70 5155 255 or email [email protected]
If you change your address, please let us know and we’ll amend our details. You can do this by phone on 0031 (0)70 5155 255. You can also email us on [email protected], giving us your name and your old and new address details.