Park regulations

General   Tiki Pool   Holiday park

Access

To enter Duinrell, you need a valid admission ticket: amusement park and/or Tikibad ticket, or a Duinrell-ID (required from age 3 and up) with your own passport photo. You must be able to show this proof of admission upon request. Children under 12 are only allowed entry to the amusement park and the Tikibad when accompanied by an adult (18 years or older). For each accommodation, at least one person aged 21 or older must be present throughout the stay. Guests must be able to identify themselves. If you cannot provide identification, Duinrell reserves the right to deny access to the park.

Guests who do not comply with our house rules will be asked to leave Duinrell by staff members. They are not entitled to a refund of the paid admission, rental fee, or deposit. Serious or repeated violations may result in a temporary ban from the Tikibad, holiday park, and amusement park.

Instructions

For your safety and ours, you must follow the instructions of our staff.

Liability

You enter Duinrell at your own risk. Duinrell accepts no liability, except for damage caused by intent or gross negligence on its part. Damage to buildings, vegetation, and other Duinrell property will be charged to the person responsible (this is non-negotiable). In cases of vandalism, theft, violence, or indecent behavior, the police will always be notified. 

Alcohol and Drugs  

The use of drugs and excessive alcohol consumption is strictly prohibited. In both Duinrell and Wassenaar, walking with open cans or bottles of alcohol is not allowed. 

Aggression / Racism / Discrimination / Transgressive Behavior

Any form of (verbal) aggression toward guests and/or Duinrell staff will not be tolerated. In such cases, Duinrell will contact the police and has the right to immediately deny access to the amusement park, Tikibad, and/or the holiday park. No refund will be given in case of violations.

Surveillance and (Ride) Photos  

To protect the safety and property of our guests, surveillance cameras are in operation throughout Duinrell. Some rides take photos during the experience, which are displayed at the ride’s exit and can be purchased. Photos and videos may also be taken in the park. Duinrell reserves the right to use this material for publication. If you prefer not to be filmed or photographed, avoid areas where filming is taking place and ask a staff member or production team not to include you. 

Demonstration Ban 

Demonstrations are not allowed anywhere on Duinrell. Promoting religious, club, or political beliefs, organizing demonstrations, or expressing football club affiliations is not permitted. Anyone violating this rule will be removed from Duinrell by staff and/or the police. No refund will be given in such cases. 

(Commercial) activities

Conducting (commercial) activities, including ticket resale, advertising, surveys, collections, or offering goods/services on Duinrell premises, is not permitted without prior written consent. 

Pets

Pets are allowed in the amusement park, forest and dune area, campsite, and all Comfort Duingalows, provided they are leashed and do not cause a nuisance. Pets are not allowed in other accommodations or areas such as restaurants, the Tikibad, and the entire Food Plaza. You are required to carry and use a waste bag

Emergency

In case of fire, immediately alert the fire department (112), and then notify the Gatehouse. In emergencies or suspicious situations, contact security immediately at +31 (0) 70 5155 333.

Nuisance

Disturbing other guests with noise, ball games, speakers, etc., is not allowed. In case of deliberate noise, staff may confiscate the items until departure.

Guests who do not comply with our house rules may be instructed by staff to leave Duinrell. If guests fail to follow instructions given by staff, it may be decided that anyone causing a disturbance must leave Duinrell immediately, in order to ensure peace and quiet during the night. 

Safety and Health 

Read more about safety. Each attraction and slide has specific safety regulations indicated on-site and listed on the website: www.duinrell.com. You must read and follow these rules before using any attraction or slide.

If you are pregnant or have physical complaints such as back, neck, or heart issues, we advise you not to use the (water) attractions and slides. Always prioritize your health. 

Vehicles

Driving any vehicles in the amusement park and forest/dune area is prohibited. Scooters with yellow license plates are not allowed anywhere in the park. The speed limit is 5 km/h. Honking and unnecessary driving is not permitted

Smoking

Smoking (including vapes/shisha/hookah) is not permitted in all indoor public areas of Duinrell, in attractions, queues, around the Tikibad, in accommodations (Duingalow, Lodgetent, O’Hara, Orangerie, or Residence), or in the forest and dune area. 

Personal Photos and Videos 

Taking photos and videos is allowed, provided it is for private purposes. Not filming for private purposes? Then contact [email protected] to request permission from us.

Other guests may not be visibly identifiable in your images. Filming with (action) cameras is only permitted if they are not used in a dangerous or disruptive manner. In attractions, action cameras may only be used if they are securely mounted on yourself; holding them by hand is not allowed. In the slides at the Tikibad, however, it is mandatory to hold the action camera loosely in your hand. Drones are prohibited without written permission from Duinrell. It is not allowed to take and publish photos or videos of Duinrell staff. 

Access

Children who do not have a swimming certificate A, as well as children under the age of 12, are only allowed access to the Tikibad when accompanied by a person aged 18 or older. You need an admission ticket to both enter and exit the Tikibad. If you exceed the maximum duration of your visit, a fee of €1.25 per person per 15 minutes will be charged. If you lose your admission ticket, you will be charged €15. In case of extreme crowds, Duinrell reserves the right to limit the maximum duration of access. 

Changing rooms

You must not loiter unnecessarily around the changing rooms. It is not permitted to look into the changing rooms, take photos of guests, or film. 

Safety and Health

Inside the Tikibad (with the exception of Playa), wearing a flotation device (e.g. water wings or a life jacket) is mandatory for individuals shorter than 120 cm (even if they have a swimming certificate) and for individuals who do not possess a swimming certificate A. In the outdoor pool, wearing a flotation device is mandatory for individuals who do not have a swimming certificate A.

Our water attractions are not suitable for visitors with a physical disability. If you are pregnant or have physical complaints, such as back or neck problems or heart conditions, we advise you not to use the slides. Always prioritize your own health.

Clothing

Sliding and swimming are only permitted in swimwear that does not contain any metal. For religious reasons, wearing a burkini in the Tikibad is allowed, provided it is made entirely of swimwear fabric. Using the slides may cause accelerated wear of swimwear or burkinis. Duinrell is not liable for this. We advise against using swimwear containing more than 70% polyamide. Visitors are not allowed to enter the pool area wearing shoes. Plastic overshoes are available at the Tikibad ticket counter. 

Groups

Groups of more than 8 people under the age of 18 must be accompanied by an adult supervisor. A deposit of €100 may also be required. Groups may be refused entry. 

Hygiene

All visitors must shower before entering the pool. 

Prohibited

Intimate behavior (both wanted and unwanted) and any form of verbal or physical violence toward other visitors or staff will not be tolerated. Additionally, it is not permitted to cause nuisance to other visitors and/or our staff. In case of a violation, you must leave the pool. No refund will be given in the event of a violation of this rule. 

Food and drink

It is not allowed to bring glass and/or ceramic items into the pool area. Food and drinks may only be consumed in the restaurant. 

Arrival and departure

The rented accommodation can be accessed from 3:30 PM on the day of arrival, as stated in the booking confirmation. The key can be collected from the Duinrell reception from 11:00 AM. On the day of departure, you must vacate the accommodation and holiday park before 10:30 AM, as stated in the booking confirmation. The key must be returned to the Duinrell reception or placed in the mailbox at the exit/barriers no later than 10:30 AM. If you do not leave on time, Duinrell reserves the right to vacate the accommodation and charge an additional overnight stay.

Please leave the accommodation broom-clean, remove the bed linen and place it in the laundry bag near the front door, dispose of garbage in the containers at the recycling station, and leave the kitchen counter, refrigerator, and dishwasher (if present) empty.

As an exception to the above, camping pitches can be accessed from 1:00 PM on the day of arrival, as stated in the booking confirmation, and must be vacated before 12:00 noon on the day of departure. If not vacated on time, an additional night will be charged. 

Waste

Household waste must be placed in plastic bags and disposed of in the designated containers (garbage bags are available at the Duinrell reception), and glass must be deposited in the special glass containers. Chemical waste classified under BACA, such as asbestos, leftover paint, and glue, must not be placed in the containers but must be handed in to the Municipal Waste Disposal Service. Used batteries can be deposited in the collection box at the Duinrell Superstore. 

Deposit

Duinrell reserves the right to request a deposit at all times. Retention of the deposit is determined by Duinrell, is binding, and is not open to discussion. A deposit is always required for bookings of three or more accommodations, for the Orangerie/Residence, and for last-minute bookings. For a Duingalow, Lodgetent, O’Hara, or camping pitch, a standard deposit of €100 per unit applies. A maximum deposit of €1.000 per booking applies (unless otherwise agreed). The standard deposit for the Orangerie/Residence is €500. The paid deposit will be refunded by Duinrell by bank transfer within a maximum of 10 working days, provided the accommodation or camping pitch is left in good condition and the house rules have been followed. 

If part of the deposit is withheld due to a violation of the house rules, the amount must be immediately topped up to restore the full deposit. 

Vehicles

One car may be parked free of charge in the parking space (usually within walking distance) with the same number as your accommodation. Exceptions: the 8-person Premium Plus Duingalow and the 8-person Luxury Lodgetent allow one extra car to be parked for free. The Luxury Family Lodgetent for 12 persons, the Orangerie, and the Residence include three parking spaces. A maximum of one car is allowed per camping pitch. For an extra vehicle, the cost is €15 per night. This extra vehicle must be parked in a separate parking area within our holiday park. Extra cars are not allowed on the campsite. At our central parking lot outside the holiday park, you pay per time slot or exit. A separate day rate of €15 and night rate of €15 applies there. All vehicles must be registered in our license plate system prior to your stay. 

Electric vehicles

Electric vehicles must be charged at the designated charging points at Duinrell. These charging points are located behind the Food Plaza, at the Romantisch Kamp camping field and at car park P2. If an electric vehicle is charged at the designated charging points, the charging costs are exclusive of the applicable parking tariff and will be charged separately. It is not permitted to charge electric vehicles using electricity from the accommodations at Duinrell. 

NIGHTTIME QUIET HOURS  

Between 10:00 PM and 7:00 AM, quiet must be maintained at Duinrell to ensure our guests can rest. During the core quiet hours from midnight to 6:00 AM, the barrier is closed, and entering or exiting with motor vehicles is not permitted. As a result, it is not possible to leave Duinrell by motor vehicle before 6:00 AM. Violations will have consequences. If you arrive at Duinrell after midnight, you can park your car between 12:00 AM and 6:00 AM in the large parking lot at the entrance (P1 to P3). 

Camping pitch

You must place your camping equipment on the designated and marked area. If the camping equipment is not placed correctly, Duinrell reserves the right to charge additional fees. These fees must be paid immediately. A maximum of one car is allowed per camping pitch. 

OVERNIGHT GUESTS / DAY VISITORS 

Overnight guests are welcome but must be registered at the Duinrell reception. They are required to pay an overnight rate. You may not exceed the maximum number of people allowed for your accommodation or camping pitch.

Day visitors must purchase admission tickets online via our webshop https://tickets.duinrell.com/ during the attraction opening hours. After the attractions close (or when no attractions are open), a visitor pass can be purchased at the reception or security desk for €5 per person, and a valid ID must be left behind. Day visitors must leave Duinrell before 10:30 PM. If you remain at Duinrell after 10:30 PM, you will be charged €50 per person upon departure. 

Prohibited

It is prohibited to: dig holes or trenches, discharge wastewater into the ground, use personal boats in the waterways, set off fireworks (except on December 31st, and only in accordance with Dutch law), damage or remove trees, plants, or shrubs, and to smoke in the forested areas. It is not allowed to place swimming pools, jacuzzis, party tents, other forms of accommodation (such as tents), trailers, and/or private vehicles in the garden of your accommodation. Party tents, swimming pools, and jacuzzis are also not allowed on camping pitches.

In addition, it is prohibited to park fat bikes, e-bikes, scooters or other (electrically powered) vehicles against, next to or in the direct vicinity of accommodations or other buildings on the site. In the event of a violation, the vehicle may be removed or relocated without prior notice, at the expense and risk of the owner/user. Parking of these vehicles is permitted exclusively in the designated bicycle parking areas and/or bicycle racks. 

Sanitary facilities

We kindly ask you to keep the sanitary buildings clean. Please use the waste bins and hygiene boxes provided. Chemical toilets may only be emptied at the designated disposal points. Tap water is drinking water. Drains are intended for dishwater only. Duinrell reserves the right to temporarily close sanitary buildings for maintenance work or necessary flushing, without guests being entitled to a full or partial refund of the rental fee. 

FURNITURE / INVENTORY 

It is not permitted to move (garden) furniture or inventory to another accommodation. Indoor furniture may not be used as outdoor furniture

Inspection and maintenance

Duinrell reserves the right to enter rented accommodations for inspection and/or maintenance work, without this entitling guests to a full or partial refund of the rental fee.  

BBQ ban

Duinrell reserves the right to prohibit the use of barbecues, additional fire bowls or other open fires in the event of extreme drought. This is linked to the risk of wildfires, indicated by code orange and code red. 

If house rules are violated, Duinrell is authorized to immediately deny access to the park and/or remove the individuals involved without any right to a refund of the paid (rental) fees, admission costs, any part thereof, or any deposit paid.