Positive
well kept park

Suggestions
The park is now overcrowded in comparison to 2018. I believe this is because of the huge number of day visitors allowed. There is no concession for people resident on the park making using the facilities impossible at times. So sad as this has really changed the park.

Positive
A great family place . Lots to do .very clean . Staff are very welcoming.

Suggestions
More food choice for fussy kids

Positive
Absolutely outstanding holiday and we'll worth the effort to get there. Whole family from 6 to 52 yrs enjoyed themselves. Not once did kids mention being bored. Something to do from dawn till dusk and beyond. Site brilliant, food brilliant, staff and so on all outstanding and very friendly. Parks and water parks excellent.

Suggestions
Mow pitches and tidy up before next visitors if you could. Ours had long grass, and was full of cigarette dimps. Only criticism.

Positive
fabulous place for all ages, so much to do the kids were never bored, spotlessly clean we will definitely be visiting again

Suggestions
we were in budget accommodation and had to make our own beds on arrival, after a long journey it would of been nice to walk in to find the beds made and ready

Positive
Beautiful clean camp. Fantastic indoor & outdoor water park & theme park. Lots to do for all ages. Can’t wait to come back next year.

Suggestions
More attention needed when cleaning duingalows

Positive
Excellent! So much to do and see a week was not enough. Children felt very safe and enjoyed all the amenities. Was a busy holiday- need another week to relax.

Suggestions
Separate queue for Tiki pool for guests staying at Duinrell as queue could be long with day paying guests.

Positive
Great swimming pool and theme park facilities, kids loved all the slides and rides. Easy to navigate around and great restaurants and towns nearby to visit. Bike ride to the beach was great.

Positive
activities available all the amenities you would need nice space in the duingalow.

Suggestions
duingalow very smelly comport pack paid for but had to make our own beds a lot of the attractions and water slides my son could not go on as he is a little short for 4 yrs old at just under 100CM some staff members we found quite rude. your evening entertainment (show) catered for the Dutch and the Germans. There is very little English, a lot of the time we had no idea what was going on.

Positive
We love the Dutch people and this Year, instead of heading South to the Mediterranean or Adriatic we went to Holland, the first time since our honeymoon 35 years ago. So with our car and caravan we headed to Wassenaar a small town in the South West just North of Dan Haag and to the Duinrell Holiday Park. Duinrell Holiday Park is a large wonderful park set on the edge of the beautiful town of Wassenaar that also has a Theme Park with enough to keep any family busy and also a massive pool complex, the indoor waterpark is chargeable, but the outdoor pool and the theme park is free for people staying at Duinrell. The Dutch are, in my opinion, one of the friendliest people in the whole of Europe, young or older, they are very nice people. However, Duinrell Holday park has lots of static holiday home your can rent or, like us, there are 15 areas for Tents, Caravans and Motorhomes.

Suggestions
We booked Romantisch Kamp, classed as Sunny with Electric and Water, NOT true. our pitch number 100, we had electric, we could not connect to mains water as it is shared. All the pitches in our area were surrounded by trees and very high edges. I noticed our pitch would be blocking 2 motorhomes behind us, Not to mention the narrow access road and low hanging tree branches made access very difficult. If you have a caravan or motorhome over 7m in length I would be very careful, our Caravan was 8m and our car 5m combined length was 13m The whole camping area/s need a manager who understands camping and a better strategy around pitch size, access and waste disposal distances. In my view, Tents should have dedicated areas, pitches should be identified for Caravans and Motorhomes over 7m taking in to count pitch size and ease of access/exit If they are providing Water on pitch, then it should be dedicated to the pitch so we can plug in our mains water connection to our Caravan/Motorhome. By the way, the water taps on the pitches are useless, you can’t connect to them, they are stupid “bath” taps, not the screw type.

Positive
Attraction rides in good work working order compared to other parks we have used. New Tiki outdoor pool a welcome addition.

Suggestions
When paying my deposit I had no issue using my Visa Debit card however when the balance was due Duinrell and would not accept payment by same Debit Card or any other card ... Totally ridiculous behaviour for a business in 2019 that refuses to accept european payment by card. I then had documented issues with their online transfer system. Got absolutely no meaningful help from the Duinrell booking staff either by phone or email. In the end even though I had offered on many occasions to pay by the same Card they accepted for my Deposit the Duinrell customer relations solution was ... If I didn't pay up the holiday would be cancelled. I have a full email record to confirm all of this sorry mess caused by Duinrell refusing to accept payment . My second and last visit to Duinrell ..