Guest reviews

Read below what our guests think of Duinrell! We highly value your opinion about your experience with Duinrell. We take any feedback very seriously and always try to make your holiday better and better.Want to share your experiences after visiting the amusement park, Tiki Pool or holiday park? Write a review.

9.2

9.2 based on 231 reviews
Rachael -16 Aug.
Positive
Excellent! So much to do and see a week was not enough. Children felt very safe and enjoyed all the amenities. Was a busy holiday- need another week to relax.
Suggestions
Separate queue for Tiki pool for guests staying at Duinrell as queue could be long with day paying guests.
Marnie -09 Aug.
Positive
Great swimming pool and theme park facilities, kids loved all the slides and rides. Easy to navigate around and great restaurants and towns nearby to visit. Bike ride to the beach was great.
Steve -09 Aug.
Positive
activities available all the amenities you would need nice space in the duingalow.
Suggestions
duingalow very smelly comport pack paid for but had to make our own beds a lot of the attractions and water slides my son could not go on as he is a little short for 4 yrs old at just under 100CM some staff members we found quite rude. your evening entertainment (show) catered for the Dutch and the Germans. There is very little English, a lot of the time we had no idea what was going on.
Hugh J -05 Aug.
Positive
We love the Dutch people and this Year, instead of heading South to the Mediterranean or Adriatic we went to Holland, the first time since our honeymoon 35 years ago. So with our car and caravan we headed to Wassenaar a small town in the South West just North of Dan Haag and to the Duinrell Holiday Park. Duinrell Holiday Park is a large wonderful park set on the edge of the beautiful town of Wassenaar that also has a Theme Park with enough to keep any family busy and also a massive pool complex, the indoor waterpark is chargeable, but the outdoor pool and the theme park is free for people staying at Duinrell. The Dutch are, in my opinion, one of the friendliest people in the whole of Europe, young or older, they are very nice people. However, Duinrell Holday park has lots of static holiday home your can rent or, like us, there are 15 areas for Tents, Caravans and Motorhomes.
Suggestions
We booked Romantisch Kamp, classed as Sunny with Electric and Water, NOT true. our pitch number 100, we had electric, we could not connect to mains water as it is shared. All the pitches in our area were surrounded by trees and very high edges. I noticed our pitch would be blocking 2 motorhomes behind us, Not to mention the narrow access road and low hanging tree branches made access very difficult. If you have a caravan or motorhome over 7m in length I would be very careful, our Caravan was 8m and our car 5m combined length was 13m The whole camping area/s need a manager who understands camping and a better strategy around pitch size, access and waste disposal distances. In my view, Tents should have dedicated areas, pitches should be identified for Caravans and Motorhomes over 7m taking in to count pitch size and ease of access/exit If they are providing Water on pitch, then it should be dedicated to the pitch so we can plug in our mains water connection to our Caravan/Motorhome. By the way, the water taps on the pitches are useless, you can’t connect to them, they are stupid “bath” taps, not the screw type.
Kevin Delaney -03 Aug.
Positive
Attraction rides in good work working order compared to other parks we have used. New Tiki outdoor pool a welcome addition.
Suggestions
When paying my deposit I had no issue using my Visa Debit card however when the balance was due Duinrell and would not accept payment by same Debit Card or any other card ... Totally ridiculous behaviour for a business in 2019 that refuses to accept european payment by card. I then had documented issues with their online transfer system. Got absolutely no meaningful help from the Duinrell booking staff either by phone or email. In the end even though I had offered on many occasions to pay by the same Card they accepted for my Deposit the Duinrell customer relations solution was ... If I didn't pay up the holiday would be cancelled. I have a full email record to confirm all of this sorry mess caused by Duinrell refusing to accept payment . My second and last visit to Duinrell ..
Basil Kennedy -19 July
Positive
Overall it ticks all the boxes for entertaining kids and parents . The campus is exremely safe and secure The homes are very well equipped and functional. Every year Duinrell seem to re-invest their working capital in improving and adding to the duinrell experience. This was our third year to visit and it keeps improving each year.
Suggestions
First up the security at Duinrell is exceptional. The current ID cards is definitely required ,easy and probably cheap to implement but maybe consider alternative? This year we experienced a lot of rain and the IDs got water damage during the week so they deterioated and became unreadable. Also for re-entry into the campus by residents who are cycling on the rented easy identifiable duinrell bicycle/karts , its a little struggle for parents having to constanlty show their ID cards for all the family. Maybe the easily identifiable duinrell bicycle/kart would be enough to allow entry without having to show the ID card? Sometimes the ID card may have been left in the accomodation or the kids cycle out without their ID and then their re-entry is prohibited by security. This year the weather wasnt great so it wasnt as enjoyable as before but that is out of Duinrell hands to fix. For some reason this year the cyclists (especially the kids) inside the campus areas were crazy wild , careless and dangerous. On numerous occasions people with us had crashes after getting struck by kids cycling fast across roads, junctions and coming out of lanes from their homes with the plaza area being the most dangerous of all . I know its hard to police on site but maybe the Bicycle Rent Shop should advise the families on how to conduct themselves properly and add in some simple saftey and behaviour guidelines when handing over the bicycles. And why the bell is on their bike
Penny -19 July
Positive
A lovely place to spend time with our grandchildren aged 8 and 6
Teresa -17 July
Positive
Free entry to the pool and attractions
Suggestions
Staff can be very rude especially those organizing the activities. Dungalow was not clean on arrival. Cooking facilities very poor. Pest control needs to be stepped up on walking back to dungalow one evening 2 rats crossed my path.
Fiona -15 June
Positive
Excellent holiday for all ages! I can highly recommend Duinrell as I've been here 5 times with our family from they were toddlers. At each age, they found different activities to enjoy from the indoor shows and adventure centre to the amazing pool and rides. We love the forest with its gym trail too. Duinrell has many happy memories for us. While there are enough activities to keep you in the park for a week, it is also very well situated to enable you to visit Holland's many attractions.
Suggestions
We missed the adventure mountain as it has closed since previous visits. It would be great to see that reopened.
Deborah -11 June
Positive
Very helpful Staff Facilities improving each year Location fantastic
Suggestions
Bring back high ropes and zip line
Bezig met laden
Bezig met laden
Book