Good, apart from the grubby money-grabbing
We were a 3-generation family staying in an 8-person Premium Plus Duingalow in August. We also paid for the 'comfort package', but for the cost it simply wasn't worth it: 3 dishwasher tablets and a tiny amount of washing up liquid. This meant we had to buy more locally, which completely defeated the point!
Similarly the towels were very thin and only one per person for a whole week, so you had to either wash them out (back to the store for handwash liquid), or buy new ones. Its these grubby little money-stealing things that drop it from 5* to 4*.
The photo IDs are another. NOT ONCE in the entire week did we see anyone get asked for their guest ID, yet hundreds of guests were needlessly spending money in the photo booths.
The food places were even worse: €6.50 for a banana coated in chocolate! We ate on site the first night as we were late arriving - €71 (£61) for three children's nugget meals & two adult burger meals. The next day we went to the Jumbo supermarket in town and for €170 (£150) stocked up on fresh food & drink for the rest of the week. Cooking wasn't easy though, as the only oven was a combined microwave one and is far too small for 8 people. I wonder why? One of our party had a medical issue and needed to arrange a taxi to the doctors, but the people on reception point blank refused to help.
These niggling things really spoilt an otherwise lovely holiday, and it often felt as if we'd paid BA prices for Ryanair service.
The positives are that the park was clean, with lots of things to do for everyone, although the 2-hour pool limit made it hard to get on the slides due to the queues. Resident guests really should be allowed longer. The fair was good though, with no such problems. We also used the local bus to visit Scheveningen and Leiden, and both were easy to reach and well worth seeing. I think we'd probably go back, but with lower expectations.