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FAQ
FAQ
General
- How can I request a Holiday and amusement park brochure?
- Is any information available to help pupils and students with talks, projects, presentations or dissertations?
- We would like to use Duinrell images or text. Is this possible?
- Can I send a letter, drawing or photo to Rick the Frog?
- Where can I lodge a complaint?
- Is any information available to help pupils and students with talks, projects, presentations or dissertations?
- We would like to use Duinrell images or text. Is this possible?
- Can I send a letter, drawing or photo to Rick the Frog?
- Where can I lodge a complaint?
Dagbezoek
- Is it possible to only visit the Tiki pool?
- What are the opening hours for the amusement park and the Tiki pool?
- What is the price of admission to the amusement park and the Tiki pool?
- Up to what age are children admitted free of charge?
- Are any special offers currently available or planned for the future?
- Are special discounts and packages available to groups?
- Can I leave the swimming costumes and towels in the car and collect them before we go to the Tiki pool?
- Do restrictions apply to any of the attractions or slides?
- What are the opening hours for the amusement park and the Tiki pool?
- What is the price of admission to the amusement park and the Tiki pool?
- Up to what age are children admitted free of charge?
- Are any special offers currently available or planned for the future?
- Are special discounts and packages available to groups?
- Can I leave the swimming costumes and towels in the car and collect them before we go to the Tiki pool?
- Do restrictions apply to any of the attractions or slides?
Vakantiepark
- Do I have to have a passport photo in order to stay at Holiday park Duinrell?
- What time do we have to report to the reception desk on the day of arrival?
- How many cars can be parked at the Duingalow?
- Is it possible to stay at a Duingalow in a wheelchair?
- Is it possible to inspect the Duingalows in advance?
- Are pets allowed at Duinrell?
- We are staying at Holiday park Duinrell. Is it possible to receive visitors?
- We are staying in a Duingalow. What will it cost if we want to spend longer in the Tiki pool?
- What are the cancellation rules?
How can I request a Holiday and amusement park brochure?
Click here to order one or more brochures.
Back
Is any information available to help pupils and students with talks, projects, presentations or dissertations?
Yes, an information package has been put together for this. To request this package free of charge, send an e-mail to pr@duinrell.nl. We regret that we are unable to assist with projects, research or interviews.
Back
We would like to use Duinrell images or text. Is this possible?
No, without express permission from Duinrell’s marketing communication department you are not allowed to use any images, illustrations and/or logos from the website in any way whatsoever. All information on this website is intended for informative purposes only and cannot be used for commercial ends.
Back
Can I send a letter, drawing or photo to Rick the Frog?
Yes, Rick the Frog loves to receive letters! You can send these to Duinrell at the following address:
Duinrell
Attn. Rick de Kikker
Duinrell 1
2242 JP WASSENAAR
Back
Where can I lodge a complaint?
Duinrell makes great efforts to ensure that all guests enjoy their visit or stay, so we want to know if there is any aspect that does not meet your expectations. If you make your complaint in writing, we will reply as quickly as possible. Don’t forget to mention your name, address, town, postcode and telephone number in the letter.
Duinrell
Attn. Management
Duinrell 1
2242 JP WASSENAAR
Back
Is it possible to only visit the Tiki pool?
Yes, this is possible at the times given below:
from 29 October 2007 till 20 March 2008
all day
from 21 March till 26 October 2008
from 10 a.m. to 5 p.m. (6 p.m. during holiday periods) it is possible to buy a combined ticket that provides entry to the amusement park plus two hours in the Tiki pool. If you want to stay in the pool for longer, this costs an extra €1.00 p.p. per 30 minutes to be paid upon leaving the pool.
After 5.00 p.m. (6.00 p.m. during holiday periods) tickets without a time limit can be obtained.
Back
What are the opening hours for the amusement park and the Tiki pool?
Opening hours during winter
Opening hours during summer
Back
What is the price of admission to the amusement park and the Tiki pool?
Admission during winter
Admission during summer
Back
Up to what age are children admitted free of charge?
Children aged three and younger have free entry to the holiday park, amusement park and Tiki pool.
Back
Are any special offers currently available or planned for the future?
Duinrell never announces special offers in advance. Our “partners in action” announce these offers themselves via their own channels of communication.
Back
Are special discounts and packages available to groups?
Yes, groups of at least 20 people can obtain a special discount. Interesting packages can also be booked. Click here for more information.
Back
Can I leave the swimming costumes and towels in the car and collect them before we go to the Tiki pool?
Yes, as long as you inform the ticket office or porter. You will then be readmitted to the park upon presentation of your admission ticket. You can also rent a locker at the information kiosk. This costs € 0.75.
Back
Do restrictions apply to any of the attractions or slides?
Yes, some attractions have height, weight or age requirements. These requirements are stated on the instruction signs next to the attraction, at the entrance to the amusement park and on our website.
Click hereClick here for the safety rules that apply in the amusement park.
Click here for the safety rules that apply in the Tiki pool.
Back
Do I have to have a passport photo in order to stay at Holiday park Duinrell?
Yes, in order to gain access to the park you have to present your Duinrell pass as proof of identity. A recent passport photo (or copy) is needed for this pass. You can bring this photo with you from home or have it taken at the park.
Back
What time do we have to report to the reception desk on the day of arrival?
The reception is open until 9 p.m. (in the winter until 8 p.m. After 9 p.m. you can report to the porter. You can drive your car onto the site until 11p.m. After 11 p.m. you can park in our car park near the entrance and walk to the Duingalow or camp-site.
Back
How many cars can be parked at the Duingalow?
Only one car (without trailer etc.) can be parked at each Duingalow. If you have a second car, you have to announce this upon your arrival. This second car can be parked in car park P3 for € 3,75 per car per night.
Back
Is it possible to stay at a Duingalow in a wheelchair?
No, the Duingalows are not adapted for wheelchairs. However, if you only need the wheelchair for long distances, the Duingalows are suitable.
Back
Is it possible to inspect the Duingalows in advance?
Yes, but this is only possible upon request and if a Duingalow is available. You will be given a key in exchange for your proof of identity.
Back
Are pets allowed at Duinrell?
Pets are allowed in some of the type B Duingalows. In the Duinhostel pets are not allowed. At the camp-site, in the amusement park and in the woodland and dune areas, pets are allowed as long as they are kept on the leash.
Back
We are staying at Holiday park Duinrell. Is it possible to receive visitors?
Yes, visitors of guests staying at the park can obtain reduced admission to Duinrell. If you buy extra tickets when you book or at the reception desk during your stay, your friends, relatives or neighbours can obtain a discount of € 3.00 per ticket.
Back
We are staying in a Duingalow. What will it cost if we want to spend longer in the Tiki pool?
When the amusement park is open, Duingalow guests can visit the Tiki pool free of charge for two hours between 10 a.m. and 2 p.m. If you want to stay in the pool for longer, you have to pay an extra €1.00 p.p. per 30 minutes upon leaving the Tiki pool. If you want to visit the pool at a different time, this costs €3.50 p.p. per two hours and €1.00 p.p. per 30 minutes.
During the winter season you have free access to the Tiki pool all day long.
Back
What are the cancellation rules?
We recommend that you make use of the Duinrell cancellation arrangement. This arrangement covers the cost of cancellation in many circumstances, such as the sickness or death of a direct relative (until 24 hours before arrival) For this you pay a one-off charge of 5.0% of the total booking sum plus a fixed charge of € 5.50.
Back
- What time do we have to report to the reception desk on the day of arrival?
- How many cars can be parked at the Duingalow?
- Is it possible to stay at a Duingalow in a wheelchair?
- Is it possible to inspect the Duingalows in advance?
- Are pets allowed at Duinrell?
- We are staying at Holiday park Duinrell. Is it possible to receive visitors?
- We are staying in a Duingalow. What will it cost if we want to spend longer in the Tiki pool?
- What are the cancellation rules?
How can I request a Holiday and amusement park brochure?
Click here to order one or more brochures.
Back
Is any information available to help pupils and students with talks, projects, presentations or dissertations?
Yes, an information package has been put together for this. To request this package free of charge, send an e-mail to pr@duinrell.nl. We regret that we are unable to assist with projects, research or interviews.
Back
We would like to use Duinrell images or text. Is this possible?
No, without express permission from Duinrell’s marketing communication department you are not allowed to use any images, illustrations and/or logos from the website in any way whatsoever. All information on this website is intended for informative purposes only and cannot be used for commercial ends.
Back
Can I send a letter, drawing or photo to Rick the Frog?
Yes, Rick the Frog loves to receive letters! You can send these to Duinrell at the following address:
Duinrell
Attn. Rick de Kikker
Duinrell 1
2242 JP WASSENAAR
Back
Where can I lodge a complaint?
Duinrell makes great efforts to ensure that all guests enjoy their visit or stay, so we want to know if there is any aspect that does not meet your expectations. If you make your complaint in writing, we will reply as quickly as possible. Don’t forget to mention your name, address, town, postcode and telephone number in the letter.
Duinrell
Attn. Management
Duinrell 1
2242 JP WASSENAAR
Back
Is it possible to only visit the Tiki pool?
Yes, this is possible at the times given below:
from 29 October 2007 till 20 March 2008
all day
from 21 March till 26 October 2008
from 10 a.m. to 5 p.m. (6 p.m. during holiday periods) it is possible to buy a combined ticket that provides entry to the amusement park plus two hours in the Tiki pool. If you want to stay in the pool for longer, this costs an extra €1.00 p.p. per 30 minutes to be paid upon leaving the pool.
After 5.00 p.m. (6.00 p.m. during holiday periods) tickets without a time limit can be obtained.
Back
What are the opening hours for the amusement park and the Tiki pool?
Opening hours during winter
Opening hours during summer
Back
What is the price of admission to the amusement park and the Tiki pool?
Admission during winter
Admission during summer
Back
Up to what age are children admitted free of charge?
Children aged three and younger have free entry to the holiday park, amusement park and Tiki pool.
Back
Are any special offers currently available or planned for the future?
Duinrell never announces special offers in advance. Our “partners in action” announce these offers themselves via their own channels of communication.
Back
Are special discounts and packages available to groups?
Yes, groups of at least 20 people can obtain a special discount. Interesting packages can also be booked. Click here for more information.
Back
Can I leave the swimming costumes and towels in the car and collect them before we go to the Tiki pool?
Yes, as long as you inform the ticket office or porter. You will then be readmitted to the park upon presentation of your admission ticket. You can also rent a locker at the information kiosk. This costs € 0.75.
Back
Do restrictions apply to any of the attractions or slides?
Yes, some attractions have height, weight or age requirements. These requirements are stated on the instruction signs next to the attraction, at the entrance to the amusement park and on our website.
Click hereClick here for the safety rules that apply in the amusement park.
Click here for the safety rules that apply in the Tiki pool.
Back
Do I have to have a passport photo in order to stay at Holiday park Duinrell?
Yes, in order to gain access to the park you have to present your Duinrell pass as proof of identity. A recent passport photo (or copy) is needed for this pass. You can bring this photo with you from home or have it taken at the park.
Back
What time do we have to report to the reception desk on the day of arrival?
The reception is open until 9 p.m. (in the winter until 8 p.m. After 9 p.m. you can report to the porter. You can drive your car onto the site until 11p.m. After 11 p.m. you can park in our car park near the entrance and walk to the Duingalow or camp-site.
Back
How many cars can be parked at the Duingalow?
Only one car (without trailer etc.) can be parked at each Duingalow. If you have a second car, you have to announce this upon your arrival. This second car can be parked in car park P3 for € 3,75 per car per night.
Back
Is it possible to stay at a Duingalow in a wheelchair?
No, the Duingalows are not adapted for wheelchairs. However, if you only need the wheelchair for long distances, the Duingalows are suitable.
Back
Is it possible to inspect the Duingalows in advance?
Yes, but this is only possible upon request and if a Duingalow is available. You will be given a key in exchange for your proof of identity.
Back
Are pets allowed at Duinrell?
Pets are allowed in some of the type B Duingalows. In the Duinhostel pets are not allowed. At the camp-site, in the amusement park and in the woodland and dune areas, pets are allowed as long as they are kept on the leash.
Back
We are staying at Holiday park Duinrell. Is it possible to receive visitors?
Yes, visitors of guests staying at the park can obtain reduced admission to Duinrell. If you buy extra tickets when you book or at the reception desk during your stay, your friends, relatives or neighbours can obtain a discount of € 3.00 per ticket.
Back
We are staying in a Duingalow. What will it cost if we want to spend longer in the Tiki pool?
When the amusement park is open, Duingalow guests can visit the Tiki pool free of charge for two hours between 10 a.m. and 2 p.m. If you want to stay in the pool for longer, you have to pay an extra €1.00 p.p. per 30 minutes upon leaving the Tiki pool. If you want to visit the pool at a different time, this costs €3.50 p.p. per two hours and €1.00 p.p. per 30 minutes.
During the winter season you have free access to the Tiki pool all day long.
Back
What are the cancellation rules?
We recommend that you make use of the Duinrell cancellation arrangement. This arrangement covers the cost of cancellation in many circumstances, such as the sickness or death of a direct relative (until 24 hours before arrival) For this you pay a one-off charge of 5.0% of the total booking sum plus a fixed charge of € 5.50.
Back